[Resolved] Airtel — [protected] Address Update

[Resolved] Airtel — [protected] Address Update

M muruganmca from Chennai, Tamil Nadu

Hi, My self Muurgan R Mobile no [protected] Alternate no [protected] Complaint numbers 51269677, 52543910 Complaint date 24/06/2013 I have submitted my address proof and ID proof for change of address on 04/06/2013 at airtel relationship center velachery chennai Acknowledgement no 070495. But address was not updated so i gave request to 198 for the same and got the SR no 51269677. Again i forward the complaint to nodal team and appellate team but no use. Still my case is open more than two and half months no one helped me to update the address. I dropped mails to 121, nodal and appellate team. got reply as i need to wait for some more time. How long i need to wait to update my address? In the mean time appellate team change my SR no also 52543910. They purposely change my SR number to make delay. Please help me to solve this issue as early as possible. Regards, Murugan R Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Murugan,

This is with reference to your post dated 14 September 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

muruganmca

from Chennai, Tamil Nadu

Hi Team,

As we discussed via phone i already send the scanned copy of my address proof once again.

Kindly let me know Airtel escalation matrix.

Regards,
Murugan R

muruganmca

from Chennai, Tamil Nadu

Hi Team,

Any update from your end???

From nodal & appellate i got two different response.

Nodal team told "Pincode 600126 is not present in their database so they are unable to update address & moreover they are unable to update my pincode in airtel database"

Appellate team told "My address is under non serviceable area so they are unable to update my address" But i ask them to update address i didnt bother about serviceable or non serviceable area.

Got so many missed communications from both the teams.

Help me out to update my address.

Regards,
Murugan R

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Murugan,

This is with reference to your post dated 14 September 2013. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33