[Resolved] Airtel — Advance deposit amount not refunded after Cancellation | |||
Hello Sir, I taken Airtel fixed landline Internet service on 29 Jan 2013 of plan Rs.1050 on monthly rental. I given Rs.3150 as advance deposit for account. Due to shifting of my address (OLD address) #362,11th A cross 16th main,F-Block Sahakar Nagar bangalore to (NEW address) #24, 1st A K Ashram road, RT Nagar, bangalore 32 I raised a request for shifting of my Airtel connection on 24 Feb 2013. Airtel informed me that there is no network in that area so you need to disconnect your connection. I keep on asking them for refund and they communicated that they will refund the amount of Rs.2100 once processed my complain no 29186410. Also for closing connection they charged Rs.389.34 Before paying Rs.389.34 they where communicating that I will get my refunding of Rs.2100 in 16 Days.(Customer care executive Name:Mr Pradeeph) But after paying Rs.389.34 they are now saying that that Rs.2100 is not refundable.(Customer care executive Name: Mr. Sathis followed by Escalation Manager: Mr. Nagarjna Reddy ) My details are as follow: Name :Rajnish Patel Fixedline/Broadband Number : [protected] Account Number : [protected] Complain no for Shifting : 29187974 Complain no for Cancellation and refund : 29186410 Advance Deposit of 3 month: Rs.3150 Cancilation Charge: Rs.389.34 with Transaction Number : 866347 Expected Refunding: Rs.2100 Please Help me out. you can reach me at [protected] Thanks & Regards, Rajnish Patel, [protected] Was this information helpful? | |||
Nov 12, 2016 Complaint marked as Resolved Verified Support Mar 03, 2013 Airtel Customer Care's response Namaste Mr.Patel, This is to inform you that your concern listed on 02 March. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 06, 2013 Airtel Customer Care's response Namaste Mr. Patel, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 5 Comments | |||
Comments
Airtel — Not refunding my advance amount
“IN FIRST MONTH BILL WHEN I CHANGED MY MOBILE NUMBER FROM PREPAID TO POSTPAID, I WAS CHARGED 650.00(APPROX) AS AN ADVANCE PAYMENT WHICH WILL BE REFUND. TILL THIS MONTH THAT AMOUNT IS NOT REFLECTED IN ANY BILL"I MADE THE COMPLAINT ON THIS 13th OF THIS MONTH COMPLAINT NUMBER IS 19264568
WHEN I WAS TRYING TO CALL TO CUSTOMER CARE REGARDING THIS, THEY ARE NOT RESPONDING PROPERLY AND ALWAYS THEY ARE SAYING SERVER DOWN OR GIVING WRONG INFORMATION.
I HAVE GIVEN A MAIL TO NODAL OFFICER ALSO BUT NO RESPONSE FROM THAT SIDE.
AirTel — non refund of advance deposit
i gave an advance to airtel for an IPTV connection against airtel a/c no 15939686. after 90 days the airtel people realized that ad-on connection is not possible and said that my money will be refunded.i looged in a complaint 50 times with request no. 43689516. Till date i have not recd the refund of the money deposited with airtel(Rs1750/=).
pls get the refund forme.
Airtel — Excess amount not refunded after connection termination
I had two mobile connections with airtel in Karnataka [protected]/[protected]. I relocated from Karnataka and so got my connection terminated by visiting their gallery and paying the amount that they said was due on me. However first, they charged me extra and so my account later on shows excess amount of around 1500 in both the connections. Now they are not ready to refund the deposit. When I try to contact them, the Mumbai airtel suggest to contact karnataka and karnataka help line suggests going to Bangalore to collect the excess amount. I have send many emails and called all possible no but no rescue. Please help.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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BHARATI AIRTEL — Reg: Not paid refundable deposit
Dear Sir,My Father had an Airtel connection at Hyderabad mobile no.: [protected]. On disconnecting the connection in the month of September'07 while relocated to mumbai, the customer care executive (airtel gallery at Kandivali) accepted the application and confirm the deposit will be refunded at the address mention in the application. Its more than the 10 months money was not refunded.
Again in the month of July, 08 i Jigyasa Dave have taken the airtel connection no: [protected] (Post paid connection). while payment of bill i enquire about the refundale deposit of Rs. 500 then the customer case executive Ms. Priti agarwal (Airtel Gallery) kandivali commited that refundable amount would be adjust against my bill amount. They have signed on the aplplication. (Can provided if require for the reference)Its being more than 5 days as commited to be adjusted but not yet done.
Nobody is responding and providing the solution morever customer case executive Priti Agarwal (airtel gallary Kandivali station) being rude to my parents who are senior citizen.
Please look into the matter and hoping for the justice from your end on the damage cause to me and my family from last one year.
Regards,
Jigyasa Dave