[Resolved]  Airtel — UNBILLED AMOUNT INCREASING WITHOUT USAGE

Address:

Agra, Uttar Pradesh

THE UNDERNOTED COMPLAINTS HAVE BEEN POSTED AT WWW.CONSUMERCOURT.IN ALSO

Dear Sir,

I had posted a complaint regarding Airtel deactivation/activation of 3G Services on 20.10.11 Now, see what has happened. On 17.10.11 after speaking to the Airtel Appellate Authority in the afternoon and late evening I sent a mail to customer care,appellate authority etc. that I will not be using outgoing services etc on my mobile nos.[protected] & [protected]till a resolution is given to the 3G complaint. On 19.10.11 at 12.16hrs. I received SMS that my unbilled amount is Rs.498.43 as on midnight of 17.10.11 Today on 22.10.11 I received a SMS at 11.58hrs that my unbilled amount is Rs.513.43 as on midnight of 20.10.11 I never used my mobile only incoming calls were attended which are FREE LOG AVAILABLE ON MY NOKIA N8 PROOVES THIS ANY PERSON FROM AIRTEL CAN COME AND CHECK, BUT STILL UNBILLED AMOUNT KEPT ON INCREASING. On mobile no.[protected] there are no changes in the amount A mail regarding this has been sent to the concerned but as usual neither any acknowledgement nor complaint no. has been received by me. THIS ANOTHER DEEPAWALI GIFT GIVEN BY AIRTEL. Amount involvement is very less but the matter is of principal. S.N. SEGAL/AGRA

Dear Sir,

My mobile nos. [protected]/[protected]. Airtel customer care executives do not reply properly, they connect you to their seniors who at times never answer. When complaint lodged with the Appelate Authority they say within 03 days they will solve the problem. But after 03 days 72hrs. no result. THIS AIRTEL IS DOING WITH NINE YEAR OLD CUSTOMERS THEREBY GIVING THEM THE DEEPAWALI GIFT. If contact details of High Officials are available customer can contact them and inform them what is going on at the lower level. These people at Airtel are making a fool of customers. They at Airtel are always right and customer is always wrong. ONE THING IS SURE AND I HAVE EXPERIENCED IT "YOU OPT FOR MNP" THAN SEE YOU WILL BE GETTING REGULAR CALLS THAT WHY YOU ARE OPTING FOR MNP AND WHEN YOU TELL THE PROBLEM THEY ARE IMMEDIATELY READY TO SOLVE THE PROBLEM EVEN GIVE YOU REFUND FOR ALL THE CHARGES FOR WHICH YOU WERE COMPLAINING.........WHY?? If anyone can provide me contact details of High Officials of Airtel please forward the same to me. I am waiting for sometime more after which I may contact TRAI and Ministry of Telecommunication. S. N. Segal/Agra