| Address: | Ahmedabad, Gujarat |
Hello,
Res Sir,
this is my second complaint but still i am facing the same problem
I have been very harassing by the Airtel company. i am using airtel sim card in my mobile instrument and till at the moment i have facing lots of financial losses by Airtel, it cheated a lot to me.
Airtel company sent me a different kind of messages such as downloading 20 20 cricket, choper rescue, picture post etc. and debited a lots of rupees from my account balance. when i complained to the CORE center, it refund me but it is always doing that kind of things to me daily. and i am not able to complained regularly. what can i do for complete ever solution please do something because recently the airtel company has debited a 13 rupees from my account and sent me a message of downing 20 20 cricket without any downloading by me and my phone. i called to the customer care center but they didn't give me a good reply and not give me a refund. i called to the customer care center of airtel on 2/12/2010 also and tell them that if it will be again i will complained you a double charge for that but they are not replying well they are very rood. if i have no balance in my mobile there is no problem but when i recharged my balance the company is cheated me a lot by these kind of ways. please give me a justice and guarantee from the company to not any harassment in future and refund of rupees 1000 Was this information helpful? | 
AirTel — Airtel is the biggest thief
1st Plan Given to me :- 699rs for limited usage of 3gb.My name is Harminder Virk ,i have an Airtel broadband connection[protected] , which i got activated in Feb, 2011.Since then i m facing problem with the services provided by Airtel team.
Following is the list of bad customer service provided to me.
1. 1st Month :- Sales executive explained the plan incorrectly and i got wrong bill which i never expected , finally he accepted that he was wrong but requested me to pay the first
Bill as from next bill he will change my plan to 449rs/m which is unlimited free for surfing and downloading.I accepted that and paid my first bill without any issues.
2. 2nd Month :- I received a call from airtel ,that my plan has been changed to 449rs/m and from next month i will recieve bill according to that , i was ok with that and started
using the net according to my needs,
At last i got a bill of 2500rs and something, so i called airtel helpline (121) and they said they said airtel have some next bill cycle policies which was never
explained to me correctly at first point, so it's not my mistake now and i asked the executive to let me talk to a supervisor and he denied and said he will not
transfer my call
Executive name :- Ashwin Singh ( and he was felling very proud while saying no, Good! ).
Bad Customer Service Experience While Calling 198
1. 2nd May ( Morning ) Sorry i am not sure about the time but it will around 10:30.
Shreya picked up my call and asked i want to talk to a supervisor she said all are busy will arrange a call back for me.I was polite and said fine.
2. 2nd May ( Night 9pm) Was waiting for the call
Finally i called again at 198 and Saurabh picked my call and i said the same thing i need a supervisor and finally he disconnected.
3. 2nd May ( Night 9:05pm )
I called again thought someone might help me same thing happened , executive name Manish disconnected.
4. 20th Apr
I got a message from Airtel that i will get a call from an executive and he will explain me the bill for a landline number i doesn't have.
[protected], i don't know whose no is this but they keep on sending me messages for this no's bill aswell. Strange but true airtel have no idea what they are doing.
5. 2nd May ( Night 9:08pm )
Finally a guy Nilesh helped me , he was very good and calm too.
I contacted their nodal officer and the head offices but no one replied back and said will disconnect my services....
Thanks