Airtel — AIRTEL 3G - 3G giving extremely low speed-Never crosses 50 kbps | |||
Hi, I had recharged 3G data plan my mobile [protected] with Rs 102 for 1 month validity. The speed never crosses 60kbps. I have raised the complaint on 21st June after using it at low speeds for almost 15 days. After that I have called Airtel atleast 5-6 times everyday. However the standard answer is the compaint will be resolved in 24 hours. When I call them back again next day, they say there is no complaint in the system and they will raise a new complaint. This has been happening for last 3-4 times. I am frustrated with their attitude and want to switch to some other service provided if the issue does not get resolved in next 24 hours. The way they are handling my issues, AIRTEL IS A FRAUD COMPANY, just wanting money from you without providing any service. STAY AWAY from this company. Regards, Prashant Was this information helpful? | |||
 5 Comments | |||
Comments
Namaste Prashant,
Further to our discussion dated 29 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Further to our discussion dated 29 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Prashant,
We would like to inform you that your concern listed 29 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 29 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Hi Airtel customer service,
Airtel has the habit of closing the case as resolved without even checking with the customer. For this case alons this happened atleast 2-3 times.
Even after 16 days of registering my file complaint the problem persists. I have called airtel customer care 9-10 times but Airtel has not been able to solve this basic/simple issue. Airtel did not even attempt to solve my problem. They asked me to change the sim. I did it with my own cost, but the problem remained. I called up customer care again and after my forceful complaint on Saturday morning, the customer care(lady) said I would get a call back within 4 hours. Even after 3 days there is no call from airtel. Airtel customer care is WORSE than any government agency. My validity also got over without making any use of available data.
I have finally decided enough is enough. I don’t intend to continue with Airtel data service any longer. I will also port my normal voice connection when the remaining balance amount finishes in my account . I will make sure I spread this horrible Airtel customer service through my friends/ social networks/online complaint forums etc
Regards,
Prashant
Airtel has the habit of closing the case as resolved without even checking with the customer. For this case alons this happened atleast 2-3 times.
Even after 16 days of registering my file complaint the problem persists. I have called airtel customer care 9-10 times but Airtel has not been able to solve this basic/simple issue. Airtel did not even attempt to solve my problem. They asked me to change the sim. I did it with my own cost, but the problem remained. I called up customer care again and after my forceful complaint on Saturday morning, the customer care(lady) said I would get a call back within 4 hours. Even after 3 days there is no call from airtel. Airtel customer care is WORSE than any government agency. My validity also got over without making any use of available data.
I have finally decided enough is enough. I don’t intend to continue with Airtel data service any longer. I will also port my normal voice connection when the remaining balance amount finishes in my account . I will make sure I spread this horrible Airtel customer service through my friends/ social networks/online complaint forums etc
Regards,
Prashant
This has become a habit with Airtel that they say issued without even checking with the customer. They have already my issue 3-4 times in their system even even making an attempt to resolve the same.
Even after 16 days of registering my file complaint the problem persists. I have called airtel customer care 9-10 times but Airtel has not been able to solve this basic/simple issue. Airtel did not even attempt to solve my problem. They asked me to change the sim. I did it with my own cost, but the problem remained. I called up customer care again and after my forceful complaint on Saturday morning, the customer care(lady) said I would get a call back within 4 hours. Even after 3 days there is no call from airtel. Airtel customer care is WORSE than any government agency. My validity also got over without making any use of available data.
I have finally decided enough is enough. I don’t intend to continue with Airtel data service any longer. I will also port my normal voice connection when the remaining balance amount finishes in my account
Regards,
Prashant
Even after 16 days of registering my file complaint the problem persists. I have called airtel customer care 9-10 times but Airtel has not been able to solve this basic/simple issue. Airtel did not even attempt to solve my problem. They asked me to change the sim. I did it with my own cost, but the problem remained. I called up customer care again and after my forceful complaint on Saturday morning, the customer care(lady) said I would get a call back within 4 hours. Even after 3 days there is no call from airtel. Airtel customer care is WORSE than any government agency. My validity also got over without making any use of available data.
I have finally decided enough is enough. I don’t intend to continue with Airtel data service any longer. I will also port my normal voice connection when the remaining balance amount finishes in my account
Regards,
Prashant
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This is to inform you that your concern listed on 29 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33