[Resolved]  Airtel — Airtel 4G - Connection not activated

Address:Bangalore, Karnataka

I am having hard time in getting my 4G connection activated. I bought data card on 13th Oct, 2013 and verification was done on 17th Oct, 2013. But still when I call customer care, I am told verification details are not yet updated. And told to talk to the vendor/agent who has provided the dongle (in my case, its Goodwill Networks). Agent told me that there is some issue which they are trying to sort out and already have written to the channel manager. I am not sure what the issue is and why is it taking so much time to sort this out. I have already spent lot of time calling either the customer care or agent, but to no avail. 4G SIM no: [protected] Agent/Vendor: Goodwill Networks (Mob- [protected],[protected]/149) Regards, Jusvinder Singh
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Mar 4, 2017
Complaint marked as Resolved 
Verified Support
Oct 22, 2013
Airtel Customer Care's response
Namaste Mr. Singh,

This is with reference to your post dated 21 October 2013.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Verified Support
Oct 23, 2013
Airtel Customer Care's response
Namaste Mr. Singh,

This is with reference to your post dated 21 October 2013. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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