Airtel — Airtel -customer haresment

very pathetic approch of Airtel

My Airtel mobile no.- [protected] (for which above complaints written)
Regards,
Pankaj

Hi Sir/Madam,
Its immense displeasure to say but after wrong billing i was denied resolution telling to deposit wrong bill by Airtel and finally got my outgoing blocked.
I decided to try Airtel internet pack in my mobile which promised 1 gb data in Rs.98.I got that activated on 28 th and found the service more then pathetic. I informed the Airtel customer care officer about it on next day i.e 29th and he advised to get that stopped if I dint liked. He stopped the internet/gprs and that plan and said will be done in 4 hours and no woe.

Now for just 1 day o[censored]se in few mb's, Airtel is charging me full month rental saying that evan if you activate you have to pay full month money. Evan thats also ok with methough the never told that erliar they stopped now pro rated charging. But Airtel have also charged Rs.1202 as internet usage for few mb's apart from Rs.98.
On asking Airtel have no clue but said your mobile might had used it in those 4 hours.
I did not used it first of all and even it was used by my active handset it was all under that 98 plan!! not sure who they making fool clearly here?
Can you also advise how to take this case forward to consumer court to get compensation?
Airtel mobile no.- [protected]
Regards,
Pankaj

Namaste Mr. Vrma,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Pankaj,

Further to our discussion dated 21 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Pankaj,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33