[Resolved] Airtel — airtel HD set top box starting every 4 minutes | |||
Hi, I want to mention here one very pathetic experience which I would have never expected from giant AIRTEL. My customer ID is [protected] . This HD setbox restarts after every 4 minutes while watching some program. Here the signals are fine and clear but this problem is there. So I registered a complaint for this on 16th Feb 2013 but till now 22 nd Feb no one visited my home to look at this issue. Everytime I gets call from some guys "Sir what is the problem". I have to re-iterate this problem to all of them and at last they reply "Sir, we do not have setup box for HD now so it will come in next 2-3 days." So now it is been 7 days but no one ever has visited my home to look into the real issue. This is the worst service I have seen in my life time. Then again I registered complaint with customer service on 18th , 20th, 22nd but no outcome. They just mention "sir we will resolve this in next 24 hours" . I don't know why they are behaving like as if we are all foolish customers??? I have decided to change the connection finally and will remove my both connections and will also try that no one in my close contacts and friends buy AIRTEL DTH connection ever. Good -bye Sushil Was this information helpful? | |||
Oct 29, 2016 Complaint marked as Resolved Verified Support Feb 23, 2013 Airtel Customer Care's response Namaste Sushil, This is to inform you that your concern listed on 22 Feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 23, 2013 Airtel Customer Care's response Namaste(natarajmasala), This is to inform you that your concern listed on 22 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com We assure you that we are committed to resolving the issue to your satisfaction Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 25, 2013 Airtel Customer Care's response Namaste (natarajmasala), We would like to inform you that your concern listed 22 Feb. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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Airtel digital TV is an Indian direct broadcast satellite service provider owned and operated by Bharti Airtel. Its satellite service, launched on 2008, transmits digital satellite television and audio to households in India. It uses MPEG-4 digital compression with DVB-S2 technology, transmitting using the satellites INSAT-4CR 74°E and SES-7 108.2°E. Airtel Digital TV service was launched on 8 October 2008.
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SET TOP BOX — starting trouble
Ref;VC No.[protected]In July, 08, I had complained to your call centre regarding stating problem.A mechenic visited my place, downloaded the softwear, and I paid the stipulated charges.The settop box takes lot of time in stating .The problem was not solved.The machenic had informed me that the settop box is an old model .Again I contacted Call center within a month time.I was told that they will look into again, but till date there is no result of my complaint.I have paid you much more than what you are charging from the new customer[ to whome you provide latest equipments].I fail to understand your treatment to your old loyal Customer of not providing proper service eventhough I have already paid.Pl. repair my settop box to reduce the starting time or replace the same.Pl. note I have already paid the charges in July, 08, and I was told by call centre that I wii not be charged again.Kindly inform me the time to be taken and the action from your side.The roll of your callcenter also needs to be reviewed for falls promises and no action.