[Resolved]  Airtel / Airtel Money — MPIN blocked 2 weeks

Address:

Kerala

For somebody in airtel responsible to hear the customers PLIGHT

COMPLAINT COPY SEND TO AIRTEL

Response from your staff is adequate for record purpose but USE LESS in solving a minor or trivial issue.

I have an AIRTEL MONEY account, of which the MPIN is blocked only after the first transaction (I am said owing to my using wrong PIN). Now the executive checking my antecedents say my date of birth is wrong (actual date I gave on phone is not what you have on your records, god knows how it is wrong with you). Now I approach your side on cell (numerous times and numerous hours) I send plenty of emails. Your prompt staff call me N number of times, say "SORRY FOR THE TROUBLES" assure to solve it "IN 24 HOURS" Later send SMS and assure to solve it in "THREE WORKING DAYS".


I do not understand how FOOLISHLY you people take the customers for A LONG LONG RIDE.


Yesterday also I was called by a GENTLE MAN from your side. Asking VERY SWEETLY "SIR PLEASE CONFIRM YOUR DIFFICULTIES ARE OVER/YOU ARE SATISFIED" etc, when you did nothing to solve the issue FOR 2 WEEKS.

PROMPT RESPONSE ( is it a drama) BUT NO ACTION SINCE TWO WEEKS.


FORGETTING MPIN IS NOT THE END OF THE WORLD. Please check up with (even some sundry) people who conduct online payment (how they solve mpin related issues).


I have handed over a copy of my PAN card as a proof for my date of birth to your so called customer relationship center at Pattom, Trivandrum almost a week back. Again send number of mails to you. NO USE.


You have a beautiful structure for customer care and grievance redresses.

1. Customer care

2. Nodal Officer

3. Appellate Officer etc etc. Action or reaction is shame for not only Bharti Airtel but for all customers using your services. I feel ashamed of my self.


You could not find a solution for a silly issue for 2 weeks " ONE CUSTOMER FORGOT HIS MPIN"

I have handed over a copy of my PAN card as a proof for my date of birth to your so called customer relationship center at Pattom, Trivandrum almost a week back and I would like to know what action you have taken on it.

Read my numerous mails on this silly issue and say to me "GO TO HELL" because you conduct a huge drama on customers

Irritated
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Response number AM[protected].