[Resolved]  Airtel — Airtel Not Closing My Postpaid Connection

Address:

Maharashtra

Mr. Mark Tavares,


I am no longer using the number [protected].
I wrote many mails to the airtel about closing the connection.
I paid my all the dues in the month of december. I was informed by the
cashier that my account is closed and I will no longer receive any bill against this number.
So, why still I am receiving the bill when my account is closed.
When I asked the cashier about closing the connection why he said that my connection is closed
even when it was still opened according to customer care.

When I talked to operator for closing the connection they were saying to go to Airtel Shop
for closing the connection. The same I did, so why my account is still not closed.

According to the final letter from airtel, I paid all my dues as mentioned in the letter.
After paying the bill I wrote the mail to Mr. Sachin Patole about paying the dues and closing
of the connection. I received no response from him.

Why Airtel provide all these emails ids when no action is taken by the airtel on customer grieavences.

Please sort out this matter as I am writing to airtel for closing this connection since september 2012
and no proper action is taken from your side.