Comments
I posted this complaint in another consumercomplaint forum and there airtel presence had made a response saying this issue was resolved...
for which i responded asking how they can consider this complaint as resolved?!
i did not get any call from any their executive regarding the same...only after raising the request(through customer care and also through the forum), i have received the information that my plan has been changed on 15th of march to my registered mail id(this is the first time i am intimated about the plan change) but that does not mean airtel can change my plan as and when the company decides just by sending a mail..can they?!!!...
there is not yet a single person from airtel who has contacted me regardng the same..why??!!
I also mentioned that this plan change cannot be billed for the previous month's bill i.e the plan charges should not be put in the last month's bill and i definetley need a waiver for the same.
Also i came to know that through this new plan, even my call charges/plan has been changed..?!!..why was that too not intimated ?!!
Hence, i still dont consider this complaint as closed...
I would not pay the bill till this waiver is done for the last month's bill
I have parallely sent a mail to airtelpresence.
Such issues that too from airtel are highly unprofessional. !!!
I also found 2-3 complaints made in the same forum for the similar issue-plan change without prior information...so looks like airtel has taken for granted all its customers and making changes as and when they like!!?!?!!
for which i responded asking how they can consider this complaint as resolved?!
i did not get any call from any their executive regarding the same...only after raising the request(through customer care and also through the forum), i have received the information that my plan has been changed on 15th of march to my registered mail id(this is the first time i am intimated about the plan change) but that does not mean airtel can change my plan as and when the company decides just by sending a mail..can they?!!!...
there is not yet a single person from airtel who has contacted me regardng the same..why??!!
I also mentioned that this plan change cannot be billed for the previous month's bill i.e the plan charges should not be put in the last month's bill and i definetley need a waiver for the same.
Also i came to know that through this new plan, even my call charges/plan has been changed..?!!..why was that too not intimated ?!!
Hence, i still dont consider this complaint as closed...
I would not pay the bill till this waiver is done for the last month's bill
I have parallely sent a mail to airtelpresence.
Such issues that too from airtel are highly unprofessional. !!!
I also found 2-3 complaints made in the same forum for the similar issue-plan change without prior information...so looks like airtel has taken for granted all its customers and making changes as and when they like!!?!?!!
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Nokia — Airtel No.closed without any prior information
I have purchased a sim, from Chikani (Alwar) Rajasthan. After 15-16 days, my mobile no.closed by airtel without any prior information or sms. When I ask from customer care there they did not give any response. After requesting many time they give me a number[protected] to do the Complaint about the above mention subject, I rang there, he said to me that u did not give your id. I asked that gentle man, can i got the sim without photo and id. He said, "No". Then I asked him why did u close my number. But there is no satisfactory answer and he cut the telephone by saying that u again give your id.