Airtel — Airtel Special Offer is a Fraud

Address:

Rupnagar, Punjab

On 9 Feb 2013, I received a sms from Airtel informing me about my Special Offer. Following is the complete detail of the sms:
From: AP-650001
Text: "Get Unlimited Internet data pack for 30 days through a recharge of Rs.98. OFFER VALID FOR 3 DAYS."

The message was written in Hindi Font. I confirmed about this offer by calling Airtel Customer Care and they agreed that the information provided is -genuine.

On the next day, that is, 10th Feb 2013, I recharged my airtel mobile with Rs.98 as per their instruction. But when I check my Balance it was only 1GB, which is a usual amount and not any special offer.

I called Customer Care. On first talk, they refused by saying that no such sms was sent to me. But after some argument, they transferred my call to some senior supervisor, who finally agreed that I've got such sms. But he also added that, since they don't have any such offer "currently" available, they won't be able to activate it on my Number.

what the [censored] do they mean by saying that, no such offer is "Currently" available.

If they don't have such offers available, then why do they send sms to their customers.

I'm going to take this matter to higher authorities. I don't care about mere 98 rupees. But the matter is about how they fool their customers and even after that, they talk so rudely to their customers.