Airtel — recharge unsuccessful but charged

Address:

Jalpaiguri, West Bengal

I had recharged my airtel number [protected] with Rs 333 through my Axis internet banking...The bank showed a debit of the said amount whereas no money was credited to my number ..This happened around 0830 hours on 9th sep'11. After lodging a complaint to the customer care i got a message with a reference number CBNRA[protected], but no action has taken place since then.
I have recharged through internet banking several times but this was the first time i faced such problem. Please look into the matter as soon as possible.

Thank you.