[Resolved]  Airtel — Deduction of Amount from the Prepaid Account

Address:

Ambala, Haryana

Respected Sir/Mam,

My name is Manish Aggarwal and I am a Airtel prepaid connection user with Mobile # [protected](Haryana Circle)...I have been using this Mobile Number for quite a long while now and had no major concerns in the past.But from past few months,almost every single day I am being charged for a service called (AIRTEL LIVE) which is offered by Airtel,for no reason.Despite of contacting Airtel Care END NUMBER of times and requesting them to deactivate this service on this Mobile Number,I am still being charged almost everyday for the same service which surprisingly I HAVE NEVER EVER USED...Every single time when I contact Airtel regarding the same I am being asked to delete some settings from the handset that I use,which unfortunately has NOT DONE any good.THE MOST SUPRISING PART IS THAT WHEN I ASK THE AIRTEL PEOPLE TO DEACTIVATE THIS SERVICE FROM THERE END,I AM TOLD THAT THIS SERVICE CANNOT BE DEACTIVATED FROM THERE END AS ACCORDING TO AIRTEL ONE WILL ONLY BE CHARGED WHEN HE USES THIS SERVICE WHICH IS VERY HUMILIATING AND DISGUSTING AS I HAVE NO PROOF THAT I DO NOT USE THIS SERVICE...I have escalated the issue end number of times in the Custmore Care Dept. but have never been provided with any permanent resolution to this.Every time it is a QUICK FIX that the Customare care dept. gives and few days down the line the same issue reoccurs(That the amount starts getting deducted from my account).Though I only use this Mobile Number as an alternate number as I am not currently residing in Haryana anymore,but still I will be using this number and would like to get this issue sorted out at the earliest as I have already paid A LOT to airtel for something that I've never used.Any assistance from your end would be greatly appriciated..Waiting for a positive response..

Thanking You,
Manish Aggarwal
[protected]@dell.com