Airtel — Amount for Unused Usage

Address:

Chennai, Tamil Nadu

My airtel is No.[protected] and i am in Chennai. I requested airtel to shift for connection,when i talked to customer service they said it will be done but request number in sms didn't come After a week i raised the request again for shifting and then they processed it.Its seem in my location shifting connection cannot be done. So that i activated safe custody and then for not using broad band connection they have charged the amount.i called to customer service then i explained the situation,they said they don't have first request record,so they are compelling me to pay that amount. I said that i have made all my payment through net banking without any delays.I was honest also but you are just like money minded. Don't even caring for honest customers. Is it my fault that first request didn't get into file and recorded properly. I have wasted my money and time in all this. I clearly said that how will i pay the money for unused. Whats airtel is going to do for me?