[Resolved]  Airtel — Billing in spite of discontinuing telephone usage

Address:

Assam

Hello,
I have a complaint against Airtel connection. I am pasting the e-mail that I had sent to them in october 2011, which describes the problems I faced. Besides this, someone called yesterday and again today from Airtel customer care today at around 4.10PM from the no. [protected] and urged that I should pay the outstanding bill of some Rs 3000 and also added that I have been delaying for the past 3 months. I told the customer care person ( a lady) that I e-mailed to the different complaining authorities about my bill problem and that we should not waste both our time on this. I also told that we are sorting out the issues and that I will pay tomorrow.She then got furious, rude and behaved indecently and connected me to her senior saying that her time is also valuable. I already had a talk with that particular person (a male voice, few days back) who knew my problem and talked properly. But when I asked who that lady was, and that she was rude and doesnot know how to talk to customer, he just snapped the phone. When I tired to call back that no., it was deliberately dicconnected.

Please go through the main problem in the following e-mail copy.


From: RUPJYOTI TALUKDAR <[protected]@yahoo.com>
To: "nodalofficer.[protected]@airtel.in" <nodalofficer.[protected]@airtel.in>; "[protected]@in.airtel.com" <[protected]@in.airtel.com>; "appellate.[protected]@airtel.in" <appellate.[protected]@airtel.in>
Sent: Sunday, October 30, 2011 1:42 AM
Subject: Airtel connection [protected]


To whom it may concern:


I would like to bring to your attention that I was using an airtel mobile with no. [protected] in Guwahati, and have discontinued its use for over 2 months now. However, I am still getting e-bills. Please note the following points in regard to my complaints.



1. I also had a Blackberry connection, which I discontinued earlier this year through your customer care personnel. However, the Blackberry charges are still levied on my Airtel bills.



2. I shifted to Hyderabad and have been now using airtel phone no. [protected]. As per advice of the customer care personnel, I e-mailed at [protected]@airtel.in (see below) requesting discontinuation of my previous no. after paying all dues (Rs. 8526, even though I was not using it for quite sometime prior to that) on 5th September 2011. In spite of this, I am still getting e-bills.



3. After getting the first bill after discontinuation, I called up your customer care personnel whom I could get after several attempts. He told that the system was down and that I should call after 2 hrs. This 'system down' thing happened for at least 4 times.



4. Later on, when I could get hold of another customer care personnel after about 1 week, he gave me a number and told that number is for problems related to connections in Assam.



5. When I called that particular number, it turned out that it was a Maharastra number and that customer care personnel did not even know in which state Guwahati was located (which I found very unusual and ridiculous). Finally she gave a supposedly Guwahati/Assam number. I tried many time but again could not get through.



After that I gave up out of frustration. I am a doctor and have a very busy schedule. Therefore, I cannot keep on going through his grilling experience time and again.



Therefore, I would like to request you to kindly look into this matter as a priority and make sure that my connection are discontinued and no further bills as sent.

Thanks,



Rupjyoti.



Dr. Rupjyoti Talukdar,


Consultant, Pancreatology and Gastroenterology

(Fellowship, Mayo Clinic, Rochester, USA)

Asian Institute of Gastroenterlogy,

Hyderabad, India.


Ph.: [protected]

Website: www.rupjyoti.com

Alt. e-mail: [protected]@gmail.com