[Resolved]  Airtel — customer feedback and complaint

Address:

Solan, Himachal Pradesh

THIS MAIL IS SENT TO "[protected]@bharti.in ", I AM SENDING A COPY FOR YOUR REFERENCE AND FURTHER LEGAL FORMALITIES IF THE COMPLAINT IS NOT HURD PROPERLY.



Dear Sir,

I am rahul nayal and using airtel services from a long period.
Recentely I have felt that the airtel services toward it’s customers
are declining rapidly.
Before telling the incidence I would like to add that I am holding 5
airtel connections in my family (3 post-paid & 2 prepaid) and after
this incidence I might use benefit of mobile number portability to
some other service provider. That depends about how you will handle
this problem.
Incidence is like this:
On 03 august 2011 I got my prepaid number [protected] recharged for Rs.
200 through my axis bank internet banking. Usually I use internet
banking as a tool to do all my financial & non financial transactions.
So continuing my grievance, that recharge was not updated on my cell
no [protected] but on the same time I got a confirmation message from
airtel (some 55555 number) that “your recharge is in process and
kindly check your balance after some time”. But till the time this
mail was written recharge is not done.
Further coming to point of service excellence, I called up 198 & 121
but none of your customer service officer was competent enough to
handle a customer query. I don’t know what’s your recruitment process
is, but really those guys were below average. More over the gentleman
with whom I inquired about my problem at 121 was so rude that when I
requested him to connect me to his supervisor, he first ask me to
wait, that picked the call and said that his supervisor is busy and
won’t be able to come on line. This was not the end of my bad day,
this gentleman than banged the phone on my face. Can u believe a
customer service executive banging call on customer face? That really
great on part of airtel….
Sir, I want to ask you one thing, what about the line” YOUR CALL IS
RECORDED FOR INTERNAL TRAINING AND QUALITY PURPOSE”. Is this trained
staff and quality service you are providing to your customers.
For your information I am Manager Corporate Salary at AXIS Bank, and
if this request in not heard timely I will be knocking the door of
consumer court.


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Thanks & Regards

Rahul Nayal
+[protected]
+[protected]