Airtel — Harassment in the installation of new Airtel digital connection

Address:

Bangalore, Karnataka

Hi Sir/Madam,
I have taken a Airtel Digital TV connection on 27th April 2010 from your DSA: Vriti Infocomm ( Agent Name: Ashish Contact No.[protected]) and paid a full amount of Rs. 3850 for Rest of India Mega Plan. After numerous request from the Airtel Customer Care, an executive finally came to install the setup box(STB ID-[protected] View Card No. [protected]) on 4th May 2010 but the reception was not there as they claimed that there was some server problem which will be resolved within 5 hours. After not receiving any reception for next 24 hours we logged a complaint in Airtel Office for which the service request reference no. was 2633780. Today that is on 7th May 1600 hrs I received a message from DTH247 which says that this particular request has been resolved. But by now that is by 2300 hrs my connection is not yet activated. When trying to contact Airtel customer care I have received some rude reply to all my problems. I have already talked to Mr. Eswar, Mr. Vijay Kumar Supervised by Mr. Arun Kumar (nandi durga road, bangalore official id -dthnodal.[protected]@airtel.in ) and many more customer care executives .All the time either my call was disconnected or the executive didn't provide any response. Please help me to lodge a complaint against Airtel in Consumer Court.

Thanks,
Anshul Garg