[Resolved]  Airtel — Wrong Subscription Termination

Address:

Bangalore, Karnataka

I had subscribed to Airtel DTH (Ultra Pack) on Feb 1, 2010 and paid Rs 4250 for installation and 1 year subscription fees.
In the month of September I received an SMS from Airtel that my subscription would expire in about a month and that I should recharge. I called up the Customer Care and informed them about it. They said that it would be taken care of.

However, on October 4th, i received the same SMS and this time when i contacted Customer Care, they told that the dealer to whom i had paid the money had paid the money to wrong subscription package and that it would be taken care of in about 72 hours. On October 13th, my subscription was terminated and for 2 full days i remained without DTH service. I immediately called Customer care and they said that they would temporarily restore my connection until it is fully resolved. I kept getting pop up message about 'recharge' every 20 minutes on my TV. As requested by them, i even sent an email giving all the details of my payment to [protected]@airtel.in

I have been calling their customer care regarding this problem and everytime i had spend 30 minutes explaining the same issue. And everytime they would assure me that within 48 hours it would be rectified.
Even now, i get an SMS about 'recharge' every day and the 'recharge' pop-up on the TV. I have told them that i need a proper and complete resolution to that problem so that i can view DTH without any annoying messages till January 31, 2011.

I am completely frustrated by the inability of Airtel to resolve this issue once and for all.

regards
Kannan