[Resolved] Airtel — Airtel not attending to complaints lodged by consumer | |||
To whom so ever it may concern I got the Airtel Dish installed on 27th Oct morning. 27th evening onwards i am not able to view the TV. I made a complaint on 28th morning ref # 4273551. I was told some one will visit by 12 noon. I took half a day leave and stayed at home. Till 12 no one turned up. I called the call centre again. They said the person will come and attend by 3.30 PM. i waited till 3.30 extended by leave from half day to full day. No one turned up at around 5 i called they said by 5.45 some body will attend. I waited till 6.30 PM No one turned up and i got a SMS from DTH that the issue is resolved. If not resolved call a mobile number. I called that number and informed them that without resolving my issue the call is closed. They asked me to contact one local # for my area i called that # it was switched off, then again called call centre they gave another # which was wrong. Then they said by 29th somebody will attend the call. On 29th morning again called to reconfirm the technician arrival time, then this time i got a different call reference # 4286993 & 4283767. They said some one will attend on 30th Nov, so i went to office, by around 3.30 PM one person called me and asked for address etc. He wanted to come at 5.30 PM. As no one was available at that time asked him to come on 30th morning. i got an SMS in the evening telling the issue is resolved. Again i called the call centre they said some one will come FROM AIRTEL. come to attend the complaint and on the way. Many people were calling me for asking the address and other details, everytime they are asking what is the problem etc. No one attended the call. At the time of writing the mail ie 30th Nov 22 Hrs. Now I REGRET TO TELL THAT I MADE A MISTAKE IN TAKING DTH I HAVE BEEN AIRTEL CUSTOMER AND I WAS ALWAYS GETTING GOOD SERVICE FROM AIRTEL FOR BROADBAND AND MOBILE. BASED ON THE PAST EXPERIENCE I WENT AHEAD WITH AIRTEL JUST FOR SERVICE SUPPORT WHEN SO MANY OTHER OPTIONS WERE AVAILABLE IN THE MARKET. NOW I AM NOT AT ALL INTERESTED IN THE AIRTEL CONNECTION, YOU MAY REFUND THE FULL 999 AMOUNT AND TAKE AWAY THE ITEMS SUPPLIED BY YOU. WITHOUT ATTENDING THE COMPLAINT HOW YOUR TEAM IS CLOSING THE CALL AS RESOLVED. Thanks & Regards R. Prasad Kumar customer ID [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Concerned Airtel customer Service team manager,
I am a new customer of your DTH service. My name is Ankit Agarwal ([protected]) customer ID [protected], on 16th Nov. my airtell DTH stopped working with no signals. i register a complain (ID 4579577) immediately with response that our problem will be resolved in 24 hours. after some time i receive a message that my problem is resolved, but nothing happened actually. Nobody come to attend that call even or no phone call to us to resolve it.
Since 17th Nov. till today 25th Nov. i am calling Airtel customer care no. regularly on daily basis and even talk to four different senior managers, but i receive the same reply that your problem will be resolved within 24 hours. Today i again receive a message that your problem is solved and contact us for any further problem. Again no body come no body called and the problem is still the same.
I dont know what happened to airtel brand in DTH? I am a customer or airtel landline, broadband and mobile, if this is their DTH service then no body will going to buy it. Do they think that if the customer pays in advance then it is stuck with them for life. I am seriously thinking of taking this matter to Consumer forum if not resolved within today. I AM SERIOSLY FEDUP WITH SUCH UNRESPONSIVE BEHAIVIOUR...
regards
I am a new customer of your DTH service. My name is Ankit Agarwal ([protected]) customer ID [protected], on 16th Nov. my airtell DTH stopped working with no signals. i register a complain (ID 4579577) immediately with response that our problem will be resolved in 24 hours. after some time i receive a message that my problem is resolved, but nothing happened actually. Nobody come to attend that call even or no phone call to us to resolve it.
Since 17th Nov. till today 25th Nov. i am calling Airtel customer care no. regularly on daily basis and even talk to four different senior managers, but i receive the same reply that your problem will be resolved within 24 hours. Today i again receive a message that your problem is solved and contact us for any further problem. Again no body come no body called and the problem is still the same.
I dont know what happened to airtel brand in DTH? I am a customer or airtel landline, broadband and mobile, if this is their DTH service then no body will going to buy it. Do they think that if the customer pays in advance then it is stuck with them for life. I am seriously thinking of taking this matter to Consumer forum if not resolved within today. I AM SERIOSLY FEDUP WITH SUCH UNRESPONSIVE BEHAIVIOUR...
regards
Airtel DTH — not attend complaint
SIR,MY DTH SERVICE (CUSTOMER ID NO. [protected])IS TOTALLY STOP. IN THIS REGARD A COMPLAINT HAS BEEN LODGE VIDE COMPLAINT NO 16048694.BUT SERVICE STILL NOT RESUME.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Airtel DTH — NOT ATTENDING THE COMPLAINTS
I am very much fed up with the behaviour of the engineers regarding the old customers which are in their net after buying airtel dth connection.I am complaining regularly for three days for my set tp box. The complaint nos are 3806573 dated 10/09/2010, 3815012 dated 11/09/2010 and 3825953 dated 12/09/2010 but the engineers are closing the complaints at their end without contacting/rectifying the complaints to me .Their customer executives are giving time to attend the complaint in seconds also that it will be attended at so much hours so much minutes and so much seconds.