[Resolved]  Airtel — Terrible Service

Address:

Bangalore, Karnataka

I would like to draw to your attention the really pathetic service of Airtel and the utter disregard you have for your so called platinum services. I hope this incident acts a big warning to anyone ever considering the use of Airtel's services again.

I had the Airtel Number:[protected] for over 4 years now based at Delhi. Since, I had relocated to Bangalore I requested that the old connection be taken down. However they told me of this exciting new relocation plan that they had and that I would retain the same credit limit and the old account would be migrated to the new account. I was told I was a platinum customer and my credit limit would remain at the same 6400. Sounds great right?

Then I get a call from a lady called Laxmi ([protected]). She gives me a new number and says everything would be taken care of. A representative comes and collects my DL, my Rental agreement etc. I was also asked to pay Rs. 300/- as safety odd. I found that odd since if the old account was being migrated, why would I require it to be migrated. However I was assured that it would all happen.

Fast forward to yesterday morning and the phone says simcard registration failed. I call Laxmi and she said she had been trying to get hold of me and I have to send the DL scanned copy. I emailed it to her and she assured me that it would be fixed by today morning. I call her today and she is cutting my calls.
Bravo Airtel! Way to put the customer first!

Now, My credit limit is still at 800 despite complaining to Laxmi as well as your customer care.
My old account is still active and I no doubt have to endlessly argue with multiple customer care centers (Delhi and Bangalore) thanks to your ridiculously poor workflow systems.
And I DONT HAVE A WORKING PHONE CONNECTION. God knows how many business calls I have missed. Will Airtel or Ms. Laxmi compensate me? Why should I endure this harassment?

Thanks and Regards,
Ramkumar Venkatasubramanian,
[protected]@gmail.com
([protected] - Doesnt work which is what this dispute is about)
[protected]