Airtel — Internet Services don't work | |||
Good Evening Sir, I am an airtel customer. I am using airtel's blackberry service for the past 1 year. I have faced number of problems since then. It had stopped working for a while in between and after repeated calls nothing got solved. It took almost 15-20 days for the service to resume. Also, none of your customer care executives guided me and my husband properly (he had similar issues). We are facing the same issues again for the past 3-4 days. The EDGE in our Blackberry has started coming in small letters, which means that the internet service is not working. When I called the customer care number. It took almost 15 mins for the call to reach the customer care executive. I have no idea how the 121 service is designed, whatever I press, it doesn't go to the customer care executive. I keep going round and round through the same menu. When I tried calling the 198 complaints number, it went to 121 and when the customer care executive spoke to me, she wasn't able to identify my complaint and asked me to call 198 (which I had already dialled and the call went to 121). I have no idea how this happened. She couldn't guide me properly. She couldn't even speak in English, she was speaking in Kannada and I don't understand Kannada as I am not from this state. She asked me to call the Blackberry Support number 7070 (which again I had called as we had gone through this trauma earlier as well). Before speaking to this executive I had already tried calling the Blackberry Support number, which said that the service is not available on the phone. We tried calling the Nodal office number, where the person misguided us and asked to call again. When we tried calling again, nobody picked up the call. May I ask why airtel is giving such pathetic treatment to it's customers?? We went through this last year as well. Inspite of paying for the internet if we cannot use it then what's the point in having the service. None of the customer care executive guided us correctly. We are not able to use the internet which is quite important for us, considering our work. We are going to wait for another 2 days and we are switching to other service provider. We have been using airtel for the past 7-8 years and I regret to say that airtel's standard has detoriated which is forcing it's customers to switch to a different service provider. Was this information helpful? | |||
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Hello Rakesh,
I guess it is not yet that you have seen the above complaint. The issue has been resolved and you saved yourself a customer :)
I will still not take back the words said as I have been going through the same situation for more than 4-5 times now since past 3 years.
Hope you can fix this in the future.
Thank you
I guess it is not yet that you have seen the above complaint. The issue has been resolved and you saved yourself a customer :)
I will still not take back the words said as I have been going through the same situation for more than 4-5 times now since past 3 years.
Hope you can fix this in the future.
Thank you
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Yes surely that issue was rectified after I went through all that torment. I have the same kind of issue now and hopefully you have a justification for why it is gone again to this level.
I activated BB internet 399 plan on 11th July 2011 which means that the plan can get deactivated only on 11th Aug 2011. Fair enough!!! But the plan gets deactivated on 28th July 2011 all of a sudden my BB internet connection goes down and they(customer care executive) say that it is the server problem and everybody is affected. When I ask that how is that my friends and colleagues are not affected, they say only some are affected. First I tried calling customer care 121, complete WASTE of my time and energy because some unknowlegeable person on how to handle a complaint and what questions to ask and how to rectify the issue, speaks to me in a not so good accented english which I barely understand and gives me this no. [protected] supposedly the new airtel BB complaints number. When I call this number, one more executive probably taking the call in his dreams picks up and tells me the same old series of insensible things. Switch off, switch on your phone and BANG ON!!! EDGE will become caps and the internet will start working...which obviously doesn't happen :( Then he asks me to take the battery out and put back in and restart my phone...poor thing!!! this escape also doesn't work !!! Then he finally says that the problem will get rectified in 3-4hrs which I am sure will not happen.
I tried calling the Nodal Office but they don't seem interested in picking the calls. So after next 3 hrs I am planning to call the Appellate Officer whose considered as the highest authority to complain. If this also turns out to be a dead end then I am switching my service provider.
Hopefully the above paragraph shows enough for you to understand that I am not at all happy with your airtel service and this frequent encounters with the customer care executives.
Hope my service gets back on track within the next 3-4hrs as I was promised.