[Resolved]  Airtel — harassment by "Legal Department" of Airtel, Bangalore

Address:

Bangalore, Karnataka

During my stay in Bangalore I used to use Airtel post paid mobile connection bearing no. [protected]. I have always made my bill payments in time despite the fact that Airtel connectivity, specially on the outskirts of the city was extremely poor. After I decided to move cities in October 2011, I sought the disconnection of this number. However the connection continued to stay alive. After I moved to Goa I continued to use the connection for a while, however the connectivity and network was so poor that the phone could only be used as a paperweight. Everytime I received a call from Airtel I brought this to the notice of its customer service representative but each time the conversation ended with a promise to rectify the problem.

Now two months later I have obtained the connection of another service provider and I am quiet content with the quality of service provided. However one Mr. Anand from Airtel's so called "legal department", Bangalore keeps calling me and my husband from a number [protected] asking us to make the payment of an outstanding amount of Rs. 8,500/- for the period of October 1, 2011 to November 31, 2011.

I fail to understand on what basis Airtel is firstly asking for the payment despite of me having asked for a disconnection and repeatedly informing them of extremely poor service. Further, these people from the legal department are brash and extremely rude. The kind of tone and language used is unspeakable. Suffice is to say that they are extremely uncouth people with absolutely no civic sense. I would have had no problem making the payment if the Airtel's representatives were polite, humble and acknowledged that Airtel has been slack in providing services. However, instead of being apologetic, the representatives threatened me and my husband with dire consequences!! After speaking to a few of my friends I realized that this is a common practice which Airtel uses with its every other customer.

I think its about time this stopped, specially since the harassment has reached a stage where it is humanly impossible for us to deal with these completely uncivilized people who claim they are from the “legal department”. I need help, urgently. Please.

Regards,
Mrs. P. Kakode