[Resolved]  Airtel — Airtel customer care executive are banned to use Airtel website

Address:

Bangalore, Karnataka

I am an airtel prepaid customer (Karnataka connection) . Last week , while in roaming (kerala) I did recharge of Rs 444 for availing full talk time of Rs 444 . I did Rs 444 recharge based on the information provided in official Airtel website (Please see the attachment) but the amount credited was only Rs 402 .

I dialed customer care and updated my concerns to the executive who attended the call . He transferred the call to his supervisor Mr Rajesh since he was not able to provide a satisfactory explanation for the difference amount .

I got an answer from Rajesh that there is no full talk time for Rs 444 recharge . I asked him to visit official website of Airtel which informed me of 444 full talk time recharge offer . But to my surprise I was told by him that Airtel website is blocked and not accessible for him from his office.

IT IS REALLY SURPRISING THAT AIRTEL CUSTOMER CARE EXECUTIVE'S DON'T HAVE ACCESS TO THIER OFFICIAL WEB SITE !!!!!!!