Airtel — Wrong data usage information

Address:

Bangalore, Karnataka

Respected Sir,

We are having a broadband connection of 2 MBPS with 20 GB of high speed download limit. Our billing date is on 11th of every month.

We are receiving notification that we have used up our 20 GB limit with usage details as well but from our end it is NOT POSSIBLE! From the beginning of this month we never had more than 20 kbps downloading speed and even webpages of facebook and orkut are taking time to open.

Under these circumstances, it's not possible to exceed the given limit of 20GB. There has to be a technical error from the server end, this type of problem has never happened since we took our connection.

We have only two users so it's easy for us to track the downloading activities and that's the reason of our confidence and lodging of complaint.

We registered a complain in the customer care but they were not of any help. Requesting you to look into the matter and reply at the earliest.

Contact me on this ID or on my cell @ [protected].

Regards.
Adarsh C
[protected].