Comments
I totally agree with you. Vortex Group on behalf of Airtel DTH doing fraud with customers and giving false promises.
Reply
I totally agree with you. I have never been shocked like this with such a pathetic service and response for consumer queries. I think vertex group will soon destroy customers faith on Airtel services. I suggest you directly buy DTV products from Airtel website and never fall in Vertex groups false promises and offers "worth nothing".
I am another victim of Airtel.
I am also going through the same situation.
I have been using Airtel DTH and now thought o[censored]pgrading to HD STB.
I paid 1999 and i have been promised by Santosh stating that the installation would be done in 48 hours.
1 week passed, no one even cared to call me up. When I call back they make all false promises.
I was totally upset and asked them to cancel the connection and refund back my amount.
They didnt even care to ask me a reason why I would like to cancel. They straight away accepted to cancel the connection.
However till now my money is not refunded.
I have been asked to sent an e-mail to their manager - sameer.[protected]@vertexgroup.co.in and till now i did not get any response from them.
The worst part is these guys dont even give you a complaint number when you raise an issue.
Finally I could log a complaint from Airtel website from which I got a complaint number but sadly no response on that complaint as well. They said they would get back to me in 2 working days but it is all seem to be fake.
I lost Rs.1999/-...
I am also going through the same situation.
I have been using Airtel DTH and now thought o[censored]pgrading to HD STB.
I paid 1999 and i have been promised by Santosh stating that the installation would be done in 48 hours.
1 week passed, no one even cared to call me up. When I call back they make all false promises.
I was totally upset and asked them to cancel the connection and refund back my amount.
They didnt even care to ask me a reason why I would like to cancel. They straight away accepted to cancel the connection.
However till now my money is not refunded.
I have been asked to sent an e-mail to their manager - sameer.[protected]@vertexgroup.co.in and till now i did not get any response from them.
The worst part is these guys dont even give you a complaint number when you raise an issue.
Finally I could log a complaint from Airtel website from which I got a complaint number but sadly no response on that complaint as well. They said they would get back to me in 2 working days but it is all seem to be fake.
I lost Rs.1999/-...
I did online payment for Airtel DTH on 9th October, 2012 & was assured by Shaheen that shall get the dish fixed on 10th October, 2012.
While making the payment it was clearly informed to Shaheen that the connection needs to be done after 7:00pm & on 10th October, 2012. Now i get calls from Mr. Ankur (HF, Greater Noida) that the connection cannot be done after 7:00 pm.
As per information from Mr. Ankur, you people have lied & it is not possible to complete the connection after 6:00 pm as the day end at 6:00 pm & the engineers are not available.
Kindly repay my payment as your dealer is unable to keep your words & as per him you are liar.
While making the payment it was clearly informed to Shaheen that the connection needs to be done after 7:00pm & on 10th October, 2012. Now i get calls from Mr. Ankur (HF, Greater Noida) that the connection cannot be done after 7:00 pm.
As per information from Mr. Ankur, you people have lied & it is not possible to complete the connection after 6:00 pm as the day end at 6:00 pm & the engineers are not available.
Kindly repay my payment as your dealer is unable to keep your words & as per him you are liar.
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