[Resolved]  Airtel - Beetel 450TC1 — Airtel - Wifi disconnecting frequently

Address:

Bangalore, Karnataka

To Airtel

For nearly the past 2 months, I have been struggling with frequent Wifi disconnection issue at my place. It was installed by Vijay who represented AirTel/Beetel who was in a hurry and did not give any specific details and also failed to get me the voucher while he got away with the modem that I had earlier (as he replaced it with Beetel 450TC1). When I initially placed a request to convert the physical connection to WiFi, Aritel did assign that job to Srikanth who closed the request the very same evening without even turning up after 10 days. When queried about the delay with Airtel, this incident was brought to my notice and they sent Vijay for installation who collected Rs. 1500/- without providing the voucher and vanished with the modem that I was using. It was told to me that Airtel will have the records of when the instrument was installed and will act as a warranty should there be any complaints with the instrument. They sent multiple so-called engineers to check the issue here and it was once again Srikanth who was assigned the job and never turned up, but he did ensure to close the case as he did earlier. Then came Mudassir (who was understanding and helpful) who was unable to rectify the issue and stated that the problem is with the instrument itself. Since then, I have been struggling to catch hold of Airtel team (Raghavendra, the floor/team manager did promise to help and is unavailable now while Shivaranjini, the floor manager, refused to take responsibility here) who are now singing a different song altogether and are unwilling to take any responsibility here. I am also unable to get in touch with Vijay/Srikanth/Deepak (supposedly the Team Manager) as they are either not picking the calls or the mobile is switched off.

Please help.

Madhusudan
(Contact details will be provided after getting a reply to this complaint from the concerned)