[Resolved] Airtel — Complaint Against False MMS Charges

ruchira28

from Mumbai, Maharashtra

Address:

Bhopal, Madhya Pradesh

Airtel has yet again charged me of false mms even when I have changed my cell phones connection settings.
I have already deleted Airtel MMS from my mobiles access point. But still the phones log is showing outgoing mms since last night on 5/7/11.It has again happened today in the evening on 6/7/11. Also deducted Re. 1 per day. It happens as soon as Airtel sends some stupid message from this following number: 5919823. As soon as the incoming message comes with the above mentioned number the following minute I find the phone log showing weird phenomenon of outgoing MMS which I have certainly not send anyone.
Last time also after i had complained some guy from Airtel called on my cell saying that such things are not happening because its not showing on their record. One more thing Airtel has also activated Airtel Picture Post jokes on my number. As far as I remember I have never activated such services & I never will then how come these services keep on get activated from my number without my knowledge. This time I don't want any illiterate call center guy calling me and giving me lecture. I want all the weird services stopped at once and no balance deducted. My cell number is [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ruchira28

from Mumbai, Maharashtra

I want to lodge complaint against false MMS charges by Airtel. This incident happened without my knowledge or consent. I recently discovered that my airtel prepaid mobile was getting money deducted by some mms sent from my mobile to "Airtel MMS". I was shocked to find that because i have never ever sent any mms from my mobile. These mms were sent from my mobile for more than a month or so as i found on the phone log records. In every alternate day 3 mms every sent one after the another. Moreover the service providers were also deducting a lot of my talktime balance. Adding insult to injury the phone itself has lost the ability of checking balance. I demand that this faulty mms business from my mobile should be stopped immediately and the balance inquiry command should also function properly. Airtel has digested more than 50 rupees by playing such fraud business on my phone. I ask the company to return my balance talktime or else I will lodge even more complaints of them elsewhere.

ruchira28

from Mumbai, Maharashtra

I assume this message is just to cover up the blunder committed by Airtel. Well I am not at all pleased with such sweet talk because that Airtel MMS fraud business has not stopped till now. That very thing again happened again on 18/06 & 20/06 and most probably will happen again, all thanks to the Airtel team. I want absolute result & I am not going down with this flattery.