[Resolved]  Airtel — BILL even after Disconnection of the Data Card

Address:

Bangalore, Karnataka

I owned an Airtel data card ([protected]) for quite some time and applied for its disconnection as i applied for Airtel Landline Broadband connection.

Please find attached the confirmation mail from Airtel about the cancellation of the number. (Cancellation Mail.pdf) dated 12th Jan 13.
Any one with a minimum level o[censored]nderstanding will presume that his account is closed after this confirmation.

Please find final payment on 25th Jan 13 for this account (Final Settlement.pdf) attached after i got the final bill for this number.

Later on 26th jan 13, i received mail from Airtel stating that as i was a long time customer with Airtel, hence inspite of going for closing this number, convert it to a prepaid account without any conversion charges (see Prepaid Conversion mail.pdf attached). I found the option good and hence i submitted the required docs for prepaid conversion.

After that i never heard anything for a month or so. Then i contact airtel and they informed me that i need to submit those docs hard copy to Airtel store. I did the same and again waited for a long time but never heard anything from airtel about the conversion.

On 24th feb 13, i recieved a bill of Rs. 906 for this number. I was shocked to see this. I called customer care on 5th Mar 13 and they raised a complaint request (Request ID - [protected]) and assured me that someone will call me in next 24 hours for the resolution. More than 10 days passed, no one called me.
Again i called customer care on 14th Mar 13, explained everything to them, then they said that "By mistake, while converting your account from postpaid to prepaid, we reactivated your postpaid number and forgot to deactivate it again and hence you got this bill of Rs.906." He raised another complaint request (request ID[protected] Person who raised this was Chandana ). He said that right away after this call, i will revert this amount back and close your account. I was relieved as i was assured that this issue is finally resolved.

To my shock, on 24th Mar 13, i got another bill for this number with Rs, 906 as previous balance and Rs. 1404 as this month balance and the total bill due for this account as Rs. 2310.

Now please tell me what a consumer is supposed to do and why should he pay a price and time for your software flaws wherein Customer care is not aligned with Billing department and consumer keeps on getting bills even after when customer care confirms the closure of the account.

I talked to customer care multiple times, repeating the same history all the time. They agree to their mistake, confirm me that the amount will be reverted back, but again, next month i get the added bill.

Please help me to get this issue resolve.

Shekhar Khandelwal
[protected]
Bangalore