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Airtel Billing - 3G bill shot up by 600%

 
3 Reviews
User
  shbharath on May 12, 2012
Hi Appellant officer,
I agree that for 6GB+ bill is 4k+. But my concerns raised here are not addressed:



1st Problem:

• Agent who sold the plan said that bill shield was 1000

• Now it turns out that he gave a plan that is not in the pamphlet that
he gave me . I never signed up for this plan

• I would have outrageously rejected the plan had the agent told me
that per GB usage charge is 3000.

2nd Problem:

• Below attached screen shot shows 3G usage on 18th as 4.1 GB. But my
cycle ends on 19th and I receive a bill for 6GB?

• You can¿t argue by the word approximation because actual usage shown
is 6 GB which is 50% higher than the SMS. 50% difference can¿t be said
approximation

• An error of approximation of 50% has made me pay 3000 extra which is
4 times more than my bill I anticipated or 300% higher or 660% higher than my
previous bill..

• I have never signed for a plan which gives 20k usage and gives 16k
discount



Description: cid:image001.png@01CD28A5.11C265C0

3rd Problem:

• My problem is running from 26th April.

• Every time they send my bill and plan to backend team. As per bill,
as per plan everything is fine. But this is not what I had signed for¿ Usage is
not that shown in bill..

• I¿m in a big soup since every time AirTel is solving a problem that
is not there.



4th problem:

• My credit limit is 1000. How could you allow to exceed and reach 4k+



From: nodalofficer.kk@in.airtel.com [mailto:nodalofficer.kk@in.airtel.com]
Sent: Saturday, May 12, 2012 10:35 AM
To: Hemashekar, Bharath
Subject: Re: WRONG BILLING FOR MY AIRTEL MOBILE NUMBER 9740235566 [|BAL|Qrc10605121605049032661|]

Dear Customer,

Warm greetings from airtel.

Ref: E-mail dated 06/05/2012, regarding billing discrepancy for your airtel mobile number 9740235566.

As per the Service Request number 43338777 we have checked your account and found that 5GB 3G GPRS free, thereafter 3p/10KB (After 6.03315 GB 100% Free) as per this pack 5GB free post 5GB to 6.03315 GPRS usage are chargeble @ 3p/10kb and then after 6.03315 GB 100% discount given on the same. Hence, we regret to inform you that we are unable to process your request towards the waiver.

In future too, please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at 121@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.kk@in.airtel.com or you may call at 9972534865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.kk@in.airtel.com or you may call at 9972544865 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Warm Regards
A CHRISTURAJ A
Nodal Office
bharti airtel limited


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Comments

N May 18, 2012 by
User
arunprasathcine  
 
hi people,
this is arun from chennai. my airtel number is 9940374327. for the past one week my account balance was deducted for 170 rupees .
the reason was gprs downloading which had not done. am also having 2gb internet pack, after many attempts and complaints my number is deactivated from calling customer care.after several attempts they refunded 100rs. not the full amount. this week again they deducted 80rs.
airtel is completely a fraud company. lets see what they will do after seeing this complaint. my mail id is arunprasathcine@gmail.com
A May 23, 2012 by
User
arunprasathcine  
 
Dear Rakesh Ranga...
am deeply disappointed with the service of airtel after i written here, nobody contacted me and refunded my money. but again the same mistake happened to me. again without my knowledge they activated cricket score alert and deducted 25rs money for java game download which i did nothing.
i tried to contact the customer care. my number is still blocked to contact c care...what a stupid service you are giving...every time i contact u people through other's mobile. now they refunded 36rs. but the call costs me 15rs for contacting c care..whats the point in it?
still 80rs not refunded...and i hope u people here are just a back office frauds just to answer the posts posted here.thats becoz to save your company's reputation. if anybody illitrate ou people will easily cheat them..airtel is completely a worst service provider nad customer care too...

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    Airtel Billing - 3G bill shot up by 600%