Address: | Bangalore, Karnataka |
I used Airtel Broadband (account Number [protected] and phone number [protected].) for several months in Bangalore.
I was out of station for two months and couldn't able to pay the bill , hence the line disconnected in end of December 2011
After disconnection also they keep on sending bills through my email. In the month of April I got one e-mail from Collections.[protected]@in.airtel.com , Asking me to pay an outstanding amount of Rs. 4908.00
I got one call from customer care asking me to pay whole amount when I told her that I have not used after December as line was disconnected. Finally she told that if I will pay Rs.4000.00 then the matter will settled and I will receive one settlement statement.I paid 4000 through cheque on May 9, 2012 and I got one receipt No.[protected].
I followed up customer care through e-mails and phone calls for settlement statement but I didn't got any reply on that matter
On January 29th I got one call from a number [protected], person claiming that he is lawyer in Delhi District Court saying that there is a case registered against my name in Delhi by Airtel. If I want to close the case then within one hour I have to pay the due amount , I didn't respond to that call again he called me on that day evening and asked if I paid or not if not I have to come to Delhi and pay the penalty of Rs.24000 and/or legal action.
Again on yesterday i.e. 11th Feb I got a call from same number asking to make the payment before 5 pm today , else legal action will be taken against case number 12116/2013 .
Today morning I got call from some other number.[protected] ( Claiming Adv Arjun of Delhi dist. Court) and telling the same thing
Why should I pay more even after I have paid more for unused usage.
Any help with this regard to close this matter would be highly appreciated.
Please advice and help.
Calls/threats such as this causes immense stress to customers.
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