[Resolved]  Airtel Broadband — AIRTEL NEW CONNECTION NUISANCE -- Ref[protected] / 1 Dayanand Vihar

Address:

New Delhi, Delhi

I am a very very disgruntled customer of yours who has been using airtel since 2008. I currently have 2 broadband, 9 mobile connections and about to sign up another broadband account with you. I am so ticked with your bloody useless, unprofessional, uneducated staff that I feel like withdrawing all my services from your company. If I knew your staff to be such I would have applied a connection with MTNL cause your service is no better than them. I had applied for a new connection on the 29th of Sept (7 days back). At the time of registration I was told by your customer executive that my connection would be installed within 3 days. For this executives curtous nature I rated her 5 in the feedback system and trusted the new dsl 8 mbps connection would be fixed within given time. Then 4 days later on Wednesday Mr Shankar (from your Mayur Vihar office whose number is [protected]) appeared and took rent agreements first/last pages and all necessary documents which he told were required and again falsely promising and misguiding us that the connection would be installed in 1 day. 2 Days later on Friday when I tried to inquire about the connection on your 1800 sales number I was told that there was no profile registered under my phone numbers ([protected] & 9810182***) to which I got very annoyed and spoke to your team leader Ms Jyoti in the call centre. She asked for a CEF number but I couldnt give that number cause I didnt have the registration form in front of me. 30 mins later Mr Shankar reappeared asking for 1 more page from the rent agreement cause the application had been rejected. I shouted on Mr Shankar too which he reacted and promised that the connection would be installed today itself or latest by 11 am on Saturday. ANother false promise I agreed to. Today on saturday at 12pm your installation team turned up after 2 calls to Mr Shankar. Part of this team was linesmen Mr Sumit (no [protected]) who did all the wiring and at the time of leaving that the connection would be active in 1 hour. After 3 hours at when I called up Mr Sumit, he said his colleague was on lunch and would be active in 30 mins. After this call Mr Sumit blocked my number on his mobile phone. At 4.30 I got a call from your executive saying that the field survey was still pending and might take 4 more hours. When I tried to explain my frustration this gentleman hung up the phone on me. What a service. At 7 pm when I called up Mr Sumit from a different number he answered the phone. He also admitted that he had blocked my number cause he was busy with other work. He apologised for blocking the number and he gave me his bosses number Mr Pintu ([protected]) whose number is switched off. At 8 pm I spoke with Mr Sanjay Kaurav on your 1800 number who still claimed my profile didnt show on the system, so he insisted that I write to this forum where my query if no one is listening. So here I am writing this complaint out of frustration and hoping some educated Senior Executive would read this and take action. REGARDS Samant [protected]