[Resolved]  Airtel Broadband And Landline — harassment for payment in spite of the money given

This is to bring to your notice the harassment being meted out to me and my family from Airtel.
I have an Airtel broadband connection at home . On the 19th of September 2009,a man named Kamaldas who was from SERCO BPO PVT LTD Begumpet, came for collection of the bill amount which was Rs.1524/- .Since neither o[censored]s had change I paid him Rs.1500/- for which I got a receipt too. Number of the receipt is SBIOHYD[protected].

After 3 days I got a call that my bill payment was not done .I gave them all the details and they got back to me saying my account reflects a payment of Rs.1200/- instead of Rs.1500.And hence I was required to pay Rs.324/-. Again I gave them details. The customer care executive took down a complaint and said action would be taken.

After this began a series of phone calls from Airtel asking me for payment of Rs.324/-.Whether I was driving or in the midst of a meeting I was asked again and again for the receipt number when I had already provided them with the number of the collection agency representative, the receipt number etc. Again a complaint was taken down.

Rs.324/-seemed to haunt me as this still did not stop calls from Airtel.

Finally I called the person who had collected the money .He too said he had collected only Rs.1200/- On showing the receipt he admitted an error and promised he would rectify the same. After an hour he called saying the error was on their part and was rectified. I also got another call from Airtel customer care saying the amount paid was rectified and they were sorry for the error

Another day went by and again I got a call asking me for a payment of Rs 324/-.This inefficiency and irresponsible attitude of AIRTEL has caused be tremendous pain.

Since then till about 10 days ago this became a routine for me and finally they disconnected my broadband and the linked landline. I called up customer care and again went through the pain of explaining the entire story .The customer care executive as usual said "we are sorry for the inconvenience and will take down a complaint ".At this point in time I requested them to activate my landline as I have a ten year old daughter who is unwell and at home. Since both me and my husband work, we are worried about her at home and call her at regular intervals to find out how she is doing.

In spite of this they did not unblock the services. For a week, I used to call up my neighbors or housekeeping staff in the building to find out how my daughter was. I again got in touch with Kamaldas who said he was no longer in the services of the collection agency and could not do anything about it. He gave me the number of a Mr. Deepak who was their team leader and said he would be able to help me. Guess what Mr. Deepak has also resigned and was also shockingly rude saying what can he do for this error.

It is been 10 days since they have blocked the use of our broadband and landline and in spite of various calls no action has been taken. The last service request number given to me by Airtel is 25449812 given on the 15th of October.

I am in fact discontinuing Airtel services and switching to an alternate service provider.
Let me also tell you something else. I still get at least 2 calls from Airtel everyday.