[Resolved]  Airtel Broadband — Bill rolling up even after connection has been asked to disconnect

Address:

Bangalore, Karnataka

Hi my name is Vivek Verma and I used to hold one Airtel broadband connection (Ph #[protected] and Acc. #[protected] till April 2010, on 14th April 2010 I registered a request for transfer of my broadband connection to my new address (request no. 132265) and was told that some one will get in touch with me and issue will be solved in 3 days of time (to be noted I shifted my place on 15th of April 2010). After waiting for 3-4 days I called up again and customer care told me there is no update and assured me some one will call back regarding the same. One gentle man called me up and asked where connection needs to be transferred and again assured it will be done in 3 days time. After one week time when nothing happened I called up customer care and launched a complaint (no.[protected] on 23rd of April 2010 for which I received a call and was told that we are trying to get the things fixed since there is a problem in the connection box (he used some technical for that I guess DP distribution point) and will resolve it and inform me back.
Again after no news from them I launched another complaint on 29th April 2010 (no.[protected] and wrote a stinker email to all the nodal centre of Karnataka after which I received the reply that in your area digging is not allowed so we cannot provide you the connection and I asked them to cancel the connection.
After two months I received a call from Airtel call centre asking the balance to be paid (I don’t remember the amount), I asked them get me the details how bill is pending since I have alredy clear all the bills. She never reverted but again next month as her regular follow up she called me and I asked the same thing but again no replies.
Today I got a call from some Rajveer Singh stating that there is a case filed against my name and need to contact Sadhna Kaushik for the same. This lady is not picking up the call, I don’t know that for what the case is filed, then via the forum I came to know that she is a Airtel legal council.
I am using Airtel services from more than 5 years and hold one postpaid connection, Airtel DTH connection also is this the way to torture your customers. I am seriously dis appointed with the proceedings, kindly clearify the issue asap.
I have already cleared the bill till the time i requested for transfer of connection and if your process is going to take 2 months for a connection which is supposedly 3 days why should I pay for the period which is delayed by you. Over that you guys also hold security money of Rs 1000 that you have taken from me and there is no update on the same as well.

Regards

Vivek Verma
[protected]