[Resolved]  Airtel Broadband — Modem Replacement

Dear sir,

I have Airtel broadband connection, for the last 1 week i am facing Internet connectivity issues and now its totally gone, i had raised a complaint which in return i've been asked to replace my modem. Since my modem is on rental and your technician says i have to replace the modem on my own. Being a consumer of your product i should've been informed about your new policy. And now I want my modem to be replaced from your end.

Please look into the matter and do the needful
Contact no: [protected]
E-mail: [protected]@gmail.com

Dear Rakesh,

Thank you for your response. My broadband No. is 16028231. I am awaiting for your earliest action.


Regards
Deepan M

Dear Rakesh,

I thank you for the response and commitment you have given. I received a call from your representative too. Hope the issue will be resolved as you committed.


Thanks and Regards,

Deepan M

Thanks - I purchased a new modem, probably easier than getting it replaced.

This is Amit Agarwal from Kolkata.I would like state the problems that I am facing regarding the Airtel Broadband Connection.My Connection Modem has certain problems due to which i face connectivity problems.Its takes time to get connected.Several times i have to switch the Modem on/off to get connected to the Internet.When complained regarding this complaint No. to which was 20572066.Mr M.Nayak,the site Engineer visited to my place and after certain tests he came to a solution of replacing the modem which is duly covered under warranty.He then called Mr.Subroto and informed him regarding the replacement.It was about to be processed within a day or two as per them.But then none turned up.They started avoiding my calls and when I called Mr. Sanjay,head of Mr.Subroto he informed me that the issue will be solved by the following day.But i am sorry to state again no one turned up.And after this now no one is receiving the call.I then again registered a complain regarding the problem onto Airtel customer care request no to which is 20962482.But then now this complaint was not even considered as no one called me up stating that "What problem you are facing" as such.I am really very dissapointed with the service provided by the Airtel Company.The harassment caused is very painful as its really hard for me to complain now and then that my problem has not been resolved.And even when i asked them that if you are not able to solve my problem then just let me know as then i will proceed through consumer forum.They had no fear of this.They just said u proceed through the consumer forum which felt as if the Consumer forum has no respect or no power.I wish necessary actions would be taken in this regard as soon as possible.

I will be obliged provided the issue is solved but then due to the ignorance and disrespect towards the customer pictured by Bharti Airtel Ltd. its really hard to believe any of the promises made.I hope a positive and fast retrieval of the problem.

I have complaining since many a days regarding the Airtel Modem replacement as it is not working properly and is duly covered under warranty.But the this guys are ignoring my problem and not responding to any of my calls and e-mails.Kindly help in getting my problems solved.

Namaste Mr.Agarwal,

This is to inform you that your concern listed on 10 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33