[Resolved]  Airtel Broadband — Incorrect Tarrif Plan allocated

I have recently taken an Airtel broadband connection, number [protected] (CAF Number: 1825497). The plan committed to me in the CAF was Explorer 1099 under which I was supposed to get a speed of 1 Mbps from 10 pm to 6am.

After the connection was activated, I checked the speed at night and found to be 512 Kbps only. Upon enquiring with the customer care I was intimated that the plan allocated to me was Swift 1099.

I registered a complaint for changing my plan to Explorer 1099 on 8-Aug-09 and the SR number is 22951100. I was promised that the resolution would be done on or before 13-08-09. On 13th I received a call from Airtel that my plan has been changed and since 14th and 15th were holidays the plan would
become effective from 19 Aug (Wednesday).

Again checking the speed on 19th night it was the same as before. Upon enquiring again at the customer care on 20th evening, I was intimated that my original request was rejected and that my plan cannot be changed.

I already had a MTNL connection before this and I got it disconnected just to have a speed of 1 Mbps at night and it has been around three weeks since I have taken this connection and I am really unhappy with the services being offered.