[Resolved] Airtel Broadband — Concern with regard to non- refund of money collected (500) for Internet Broadband Service (TBLR 0075160 dated 12 January 2010). | |
From Manjith Jacob 563, 31st main, 10th Cross, HSR Layout, Sector-1 Bangalore- 560102 To Whomsoever it may concern, Bharti Airtel Limited, India SUB: Concern with regard to non- refund of money collected (500) for Internet Broadband Service (TBLR 0075160 dated 12 January 2010). Dear Sir/Madam, I would like to bring to your kind attention a very regretful experience that I had with Airtel BroadBand services. With the intention that I would be getting the best of the internet services, I had contacted Airtel Bangalore team to check for the feasibility of their service in my area (as specified above). One of your associates named Muniraj (with mobile no [protected]) came to my home. He had taken cash of Rs.500/-, my passport copy & my photograph with the assurance that connectivity would be provided by 20 January 2010. Once the payment was done, the scenario had taken a dramatic turn. Following are my concerns. • The associate named Muniraj, had not reverted back to me with the status of my connectivity. • Muniraj had not even uploaded my TBLR 0075160 to the Airtel system. This was confirmed by the Airtel customer care team. • I tried contacting the customer care service department, but they were not helpful in any way. • After days of repeated calls, Muniraj responded that “We could not provide you broadband connectivity in your area” • After making lots of calls to the customer care center, they have registered a service request (request no 28568954.). • I tried reaching the associate Muniraj, but he kept promising me that he would be returning the money soon. • A lady from the Complaint cell named, Vinoda with contact no[protected] had called me up and informed that she will follow up on this issue. She did not revert back and when I contacted her she was telling that she had lost all my details and needed the details again. This was quite embarrassing for a customer to keep calling your customer as well as complaint cell repeatedly . • I fear to recommend Airtel to my friends circle. I Need the following actions at the earliest. • I need my money back at the earliest. • Please ensure return of my documents and photograph along with the cash. • I need a time frame as to when all the settlements would be completed. Considering the suffocation that I have in my mind, I think this is the most polite email that I could sent you out. Would appreciate a quick turnaround. These aspects had made me think twice to have any of bharti products hereafter. Yours Sincerely, Manjith Mob:[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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