Airtel Broadband — Excessive Bill Amount

Address:

Gurgaon, Haryana

1. This was my complaint to airtel on Friday, February 26, 2010 3:16 AM: sent to 'care.[protected]@airtel.in' & .[protected]@airtel.in


This is in regards to my Broadband bill that got generated on 23 Feb’10. It seems there is something grossly wrong with latest bill that got generated. I am disputing this bill for Rs. 8992.47 showing excessive usage of 8 GB over and above free 8 GB in the plan. For your reference, I am attaching a snippet of past month usage which clearly shows a clear variance in my usage pattern and this month’s bill, when there is no change have brought about in my usage habits.

Can someone please look into this and resolve the matter? I donot use internet to this extent that the download has doubled in a months time, which contradicts my past usage pattern.


Months Units MBs Cost GB Extra Usage(>8 GB)
Feb 1670832 16316.72 13053 16 8
Jan 678369 6624.697 5300 6 -2
Dec 137717 1344.893 1076 1 -7
Nov 208822 2039.277 1631 2 -6
Oct 428731 4186.826 3349 4 -4
Sep 296969 2900.088 2320 3 -5
Aug 262013 2558.721 2047 2 -6
Jul 446182 4357.246 3486 4 -4
Jun NA NA NA NA NA
May 146394 1429.629 1144 1 -7


After many followup this was the response i got:


From: Nodal.[protected]@Airtel.in [mailto:Nodal.[protected]@Airtel.in]
Sent: Monday, March 08, 2010 2:54 PM
To: MANHAS,VIKAS (A-India,ex1)
Subject: Airtel Telephone Number [protected]


Dear Mr. Manhas,

Thank you for writing to Airtel Telemedia Services.

This is in reference to your e-mail to our Nodal Office regarding telephone number [protected]

We would like to inform you that we have duly verified entire usage details of your account and the same is found to be in line with the bills raised to you and in accordance with the billing plan opted by you. Therefore, no adjustment is applicable in your account for the same.

We would suggest the under mentioned:

-Ensure that the PC is free of virus and spy ware. It’s important that the Anti Virus
software installed is an updated one
- Ensure that the modem/ wi fi is off when internet is not in use
- Ensure frequent changing and non-sharing of password
- To understand/ monitor your usage register in 'My Account' on www.airtel.in
- Now solving your Internet problems is as easy as clicking a button through NetXpert. In the Web Browser, type 59.144.47.27 and press enter and click on " Chat with an expert".

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Assuring you the best of services.


Warm Regards,

Shikha Mehta
Nodal Team

Since no one contacted me to discuss the reason for escalation and Airtel close this issue at the first level i escalated it to Appellate office with this mesaage and till date i have not received any response from them & they have barred my services stating non payment of dues, which is what i am disputing.

From: MANHAS,VIKAS (A-India,ex1)
Sent: Thursday, March 25, 2010 11:25 PM
To: 'appellate.[protected]@airtel.in'
Cc: 'vikas.[protected]@gmail.com'
Subject: FW: Airtel Telephone Number [protected]

Hi Team,

Please take this forward and let me know about the proceedings. Just verifying it at your end and not even hearing my side of the story is not enough. It will be good if someone can contact me to discuss this issue.

Thanks..

Vikas Manhas


TOday is April 20,2010 and i have not heard back from Airtel & on top of it my services have been barred for usage.