Sir
I had taken Airtel Broad band connection in the month of March'09. Right from Mar'09 to Sep'09 the internet was not working properly.This i had broguht to the notice of Airtel Cusomter Care number of times. The reponse was very poor or no respones from the customer care. I had written several mail to the Airtel customer care which i am fowarding :-Re: Fwd: my Complaint Nos.19877920 &[protected] non fucntioning of Internet
Agarwal.[protected]@airtel.in Dear Mr.Suresh Kumar Thank you for writing to us at Airtel Telemedia Services...
7/8/09
Agarwal.[protected]@airtel.in We regret the delay in responding the email. We acknowledge the receipt of yo...
7/8/09
Reply
|
kumar suresh
to CustomerCare.H.
show details Jun 14 (10 days ago)
Dear Sir
I would like to invite your attention to Internet connection which i
had taken in Apr'09.
1. Internet stopped working 15 days from the date of installation.
This was brought to the notice of the customer care and after 1 week
the Internet started functioning.
2.Again after 15 days the Internet stopped functioning. This was
brought to the notice of Customer Care. The Service Engineer who had
visited my house said that modem was not working. A new modem was
replaced after 5 days from the date of complaint.
3. Third time when I had given a complaint stating that Internet was
not working, the service engineer who visited informed that line had
got cut. Further he informed that wire connected was too long from the
main station which was even giving problem for clear images.
4. Aging within 10 days Internet stopped functioning and the service
engineer who visited my House told that wire was too long and was
crossing over buildings due to which the wire was getting cut
frequently. Her suggested me to switch over wireless mode.
I registered a complaint with customer care, it was informed that
request was taken.
after a few days when i enquired with the customer care they told me
that wireless connection will be installed within few days.
5. In spite of several requests no positive response came from your end.
6. Suddenly Internet was disconnected without any notice.
7. For no fault of mine i have mad to suffer. Please go through the
number of complaints registered in my number.
8. Furhter they had called and asked me to may the bill wihtout proper
internet function.
I had also requested for the usage charges which till date has not
been sent.
Regards
Suresh Kumar
CT.No.[protected]
- Show quoted text -
On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
> Dear Mr.Suresh Kumar
>
> Thank you for writing to us at Airtel Telemedia Services.
>
> We regret the delay in responding the email.
>
> We acknowledge the receipt of your mail dated 04/07/09.
>
> Your Complaint for Internet connection, we would like to keep you inform
> that your issue has been resolved and know internet is working fine.
>
> We regret the inconvenience caused to you.
>
> For further assistance, please
> • Call us at[protected]
> • E-Mail us at - care.[protected]@airtel.in
> • Fax us at[protected]
>
> "Assuring you of our best of services at all times".
>
> Regards,
>
> Yours Sincerely,
>
> Mukesh
> Customer Relations,
> Airtel Telemedia Services.
>
> Withdrawal of “95” prefix dialing
>
> As per directive from the Department of Telecommunications (DoT),the
> facility to call nearby cities within the state from your Airtel Landline
> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
> However,you will still be able to call these locations by prefixing 0 to
> the full STD code.
>
> Kindly note, there will be NO CHANGE in the call rates.
> Dear sir
> I invite your kind attention that I had taken your Internet Connection 4
> months back.
> Out of 4 months 2 months the net has not worked. I have already paid 2
> months internet bills.
> Further the land line connected to my net is also not working.
> Please let me know as to why i have to may the internet bill when the
> internet and landline is not working.
> Now I request you to kindly see that the for the month of June there will
> no billing.
>
>
> Thanking you
> Suresh Kumar
|
kumar suresh
to CustomerCare.H.
show details Jun 15 (9 days ago)
- Show quoted text -
On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
> Dear Sir
>
> I would like to invite your attention to Internet connection which i
> had taken in Apr'09.
> 1. Internet stopped working 15 days from the date of installation.
> This was brought to the notice of the customer care and after 1 week
> the Internet started functioning.
> 2.Again after 15 days the Internet stopped functioning. This was
> brought to the notice of Customer Care. The Service Engineer who had
> visited my house said that modem was not working. A new modem was
> replaced after 5 days from the date of complaint.
> 3. Third time when I had given a complaint stating that Internet was
> not working, the service engineer who visited informed that line had
> got cut. Further he informed that wire connected was too long from the
> main station which was even giving problem for clear images.
> 4. Aging within 10 days Internet stopped functioning and the service
> engineer who visited my House told that wire was too long and was
> crossing over buildings due to which the wire was getting cut
> frequently. Her suggested me to switch over wireless mode.
> I registered a complaint with customer care, it was informed that
> request was taken.
> after a few days when i enquired with the customer care they told me
> that wireless connection will be installed within few days.
> 5. In spite of several requests no positive response came from your end.
> 6. Suddenly Internet was disconnected without any notice.
> 7. For no fault of mine i have mad to suffer. Please go through the
> number of complaints registered in my number.
> 8. Furhter they had called and asked me to may the bill wihtout proper
> internet function.
> I had also requested for the usage charges which till date has not
> been sent.
>
>
>
> Regards
> Suresh Kumar
> CT.No.[protected]
>
>
> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>> Dear Mr.Suresh Kumar
>>
>> Thank you for writing to us at Airtel Telemedia Services.
>>
>> We regret the delay in responding the email.
>>
>> We acknowledge the receipt of your mail dated 04/07/09.
>>
>> Your Complaint for Internet connection, we would like to keep you inform
>> that your issue has been resolved and know internet is working fine.
>>
>> We regret the inconvenience caused to you.
>>
>> For further assistance, please
>> • Call us at[protected]
>> • E-Mail us at - care.[protected]@airtel.in
>> • Fax us at[protected]
>>
>> "Assuring you of our best of services at all times".
>>
>> Regards,
>>
>> Yours Sincerely,
>>
>> Mukesh
>> Customer Relations,
>> Airtel Telemedia Services.
>>
>> Withdrawal of “95” prefix dialing
>>
>> As per directive from the Department of Telecommunications (DoT),the
>> facility to call nearby cities within the state from your Airtel Landline
>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>> However,you will still be able to call these locations by prefixing 0 to
>> the full STD code.
>>
>> Kindly note, there will be NO CHANGE in the call rates.
>>
>>
>>
>>>>>>>>>>>>>>>>>>>>...⇄
>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>
>> Dear sir
>> I invite your kind attention that I had taken your Internet Connection 4
>> months back.
>> Out of 4 months 2 months the net has not worked. I have already paid 2
>> months internet bills.
>> Further the land line connected to my net is also not working.
>> Please let me know as to why i have to may the internet bill when the
>> internet and landline is not working.
>> Now I request you to kindly see that the for the month of June there will
>> no billing.
>>
>>
>> Thanking you
>> Suresh Kumar
>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message. Any
>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful. The recipient acknowledges that
>> Bharti Airtel Limited or its subsidiaries and associated
>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>> control or ensure or guarantee the integrity of/overthe contents of the
>> information contained in e-mail transmissions and further acknowledges that
>> any views expressed in this message are those of the individual sender and
>> no binding nature of the message shall be implied or assumed unless the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before opening any attachments please check them for viruses and defects.
>>
>> |[protected][protected][protected][protected]|
>> | |
>> | |
>> |Category |
>> | |
>> |[protected][protected][protected][protected]|
>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>
>>
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>
--
Thanking you
Suresh Kumar
Reply
Forward
Reply
|
kumar suresh
to CustomerCare.H.
show details Jun 15 (9 days ago)
- Show quoted text -
On Tue, Jun 15, 2010 at 2:10 PM, kumar suresh <[protected]@gmail.com> wrote:
> On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
>> Dear Sir
>>
>> I would like to invite your attention to Internet connection which i
>> had taken in Apr'09.
>> 1. Internet stopped working 15 days from the date of installation.
>> This was brought to the notice of the customer care and after 1 week
>> the Internet started functioning.
>> 2.Again after 15 days the Internet stopped functioning. This was
>> brought to the notice of Customer Care. The Service Engineer who had
>> visited my house said that modem was not working. A new modem was
>> replaced after 5 days from the date of complaint.
>> 3. Third time when I had given a complaint stating that Internet was
>> not working, the service engineer who visited informed that line had
>> got cut. Further he informed that wire connected was too long from the
>> main station which was even giving problem for clear images.
>> 4. Aging within 10 days Internet stopped functioning and the service
>> engineer who visited my House told that wire was too long and was
>> crossing over buildings due to which the wire was getting cut
>> frequently. Her suggested me to switch over wireless mode.
>> I registered a complaint with customer care, it was informed that
>> request was taken.
>> after a few days when i enquired with the customer care they told me
>> that wireless connection will be installed within few days.
>> 5. In spite of several requests no positive response came from your end.
>> 6. Suddenly Internet was disconnected without any notice.
>> 7. For no fault of mine i have mad to suffer. Please go through the
>> number of complaints registered in my number.
>> 8. Furhter they had called and asked me to may the bill wihtout proper
>> internet function.
>> I had also requested for the usage charges which till date has not
>> been sent.
>>
>>
>>
>> Regards
>> Suresh Kumar
>> CT.No.[protected]
>>
>>
>> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>>> Dear Mr.Suresh Kumar
>>>
>>> Thank you for writing to us at Airtel Telemedia Services.
>>>
>>> We regret the delay in responding the email.
>>>
>>> We acknowledge the receipt of your mail dated 04/07/09.
>>>
>>> Your Complaint for Internet connection, we would like to keep you inform
>>> that your issue has been resolved and know internet is working fine.
>>>
>>> We regret the inconvenience caused to you.
>>>
>>> For further assistance, please
>>> • Call us at[protected]
>>> • E-Mail us at - care.[protected]@airtel.in
>>> • Fax us at[protected]
>>>
>>> "Assuring you of our best of services at all times".
>>>
>>> Regards,
>>>
>>> Yours Sincerely,
>>>
>>> Mukesh
>>> Customer Relations,
>>> Airtel Telemedia Services.
>>>
>>> Withdrawal of “95” prefix dialing
>>>
>>> As per directive from the Department of Telecommunications (DoT),the
>>> facility to call nearby cities within the state from your Airtel Landline
>>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>>> However,you will still be able to call these locations by prefixing 0 to
>>> the full STD code.
>>>
>>> Kindly note, there will be NO CHANGE in the call rates.
>>>
>>>
>>>
>>>>>>>>>>>>>>>>>>>>...⇄
>>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>>
>>> Dear sir
>>> I invite your kind attention that I had taken your Internet Connection 4
>>> months back.
>>> Out of 4 months 2 months the net has not worked. I have already paid 2
>>> months internet bills.
>>> Further the land line connected to my net is also not working.
>>> Please let me know as to why i have to may the internet bill when the
>>> internet and landline is not working.
>>> Now I request you to kindly see that the for the month of June there will
>>> no billing.
>>>
>>>
>>> Thanking you
>>> Suresh Kumar
>>>
>>> This e-mail and any files transmitted with it are for the sole use of the
>>> intended recipient(s) and may contain confidential and privileged
>>> information. If you are not the intended recipient, please contact the
>>> sender by reply e-mail and destroy all copies and the original message. Any
>>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>>> copying of this email or any action taken in reliance on this e-mail is
>>> strictly prohibited and may be unlawful. The recipient acknowledges that
>>> Bharti Airtel Limited or its subsidiaries and associated
>>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>>> control or ensure or guarantee the integrity of/overthe contents of the
>>> information contained in e-mail transmissions and further acknowledges that
>>> any views expressed in this message are those of the individual sender and
>>> no binding nature of the message shall be implied or assumed unless the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before opening any attachments please check them for viruses and defects.
>>>
>>> |[protected][protected][protected][protected]|
>>> | |
>>> | |
>>> |Category |
>>> | |
>>> |[protected][protected][protected][protected]|
>>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>>
>>>
>>>
>>
>>
>>
>> --
>> Thanking you
>> Suresh Kumar
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>
Mail Delivery System #################################################################### # THIS I...
Jun 16 (8 days ago)
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Jun 16 (8 days ago)
Reply
|
kumar suresh
to care.ap
show details Jun 17 (7 days ago)
- Show quoted text -
On Wed, Jun 16, 2010 at 6:35 PM, Mail Delivery System
<[protected]@northmailgw.airtel.in> wrote:
> I'm sorry to have to inform you that your message could not
> be delivered to one or more recipients. It's attached below.
>
> For further assistance, please send mail to <postmaster>
>
> If you do so, please include this problem report. You can
> delete your own text from the attached returned message.
>
> <care.[protected]@airteltelephone.com>: 554 5.4.7 [internal] exceeded max time without delivery
>
>
> Final-Recipient: rfc822; care.[protected]@airteltelephone.com
> Status: 5.0.0
> Action: failed
> Last-Attempt-Date: Wed, 16 Jun 2010 18:35:36 +0530
> Diagnostic-Code: smtp; 554 5.4.7 [internal] exceeded max time without delivery
>
>
>[protected] Forwarded message[protected]
> From: kumar suresh <[protected]@gmail.com>
> To: CustomerCare.[protected]@airtel.in
- Show quoted text -
> Date: Mon, 14 Jun 2010 14:37:55 +0530
> Subject: Fwd: my Complaint Nos.19877920 &[protected] non fucntioning of Internet & landline
> Dear Sir
>
> I would like to invite your attention to Internet connection which i
> had taken in Apr'09.
> 1. Internet stopped working 15 days from the date of installation.
> This was brought to the notice of the customer care and after 1 week
> the Internet started functioning.
> 2.Again after 15 days the Internet stopped functioning. This was
> brought to the notice of Customer Care. The Service Engineer who had
> visited my house said that modem was not working. A new modem was
> replaced after 5 days from the date of complaint.
> 3. Third time when I had given a complaint stating that Internet was
> not working, the service engineer who visited informed that line had
> got cut. Further he informed that wire connected was too long from the
> main station which was even giving problem for clear images.
> 4. Aging within 10 days Internet stopped functioning and the service
> engineer who visited my House told that wire was too long and was
> crossing over buildings due to which the wire was getting cut
> frequently. Her suggested me to switch over wireless mode.
> I registered a complaint with customer care, it was informed that
> request was taken.
> after a few days when i enquired with the customer care they told me
> that wireless connection will be installed within few days.
> 5. In spite of several requests no positive response came from your end.
> 6. Suddenly Internet was disconnected without any notice.
> 7. For no fault of mine i have mad to suffer. Please go through the
> number of complaints registered in my number.
> 8. Furhter they had called and asked me to may the bill wihtout proper
> internet function.
> I had also requested for the usage charges which till date has not
> been sent.
>
>
>
> Regards
> Suresh Kumar
> CT.No.[protected]
>
>
> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>> Dear Mr.Suresh Kumar
>>
>> Thank you for writing to us at Airtel Telemedia Services.
>>
>> We regret the delay in responding the email.
>>
>> We acknowledge the receipt of your mail dated 04/07/09.
>>
>> Your Complaint for Internet connection, we would like to keep you inform
>> that your issue has been resolved and know internet is working fine.
>>
>> We regret the inconvenience caused to you.
>>
>> For further assistance, please
>> • Call us at[protected]
>> • E-Mail us at - care.[protected]@airtel.in
>> • Fax us at[protected]
>>
>> "Assuring you of our best of services at all times".
>>
>> Regards,
>>
>> Yours Sincerely,
>>
>> Mukesh
>> Customer Relations,
>> Airtel Telemedia Services.
>>
>> Withdrawal of “95” prefix dialing
>>
>> As per directive from the Department of Telecommunications (DoT),the
>> facility to call nearby cities within the state from your Airtel Landline
>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>> However,you will still be able to call these locations by prefixing 0 to
>> the full STD code.
>>
>> Kindly note, there will be NO CHANGE in the call rates.
>>
>>
>>
>>>>>>>>>>>>>>>>>>>>...⇄
>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>
>> Dear sir
>> I invite your kind attention that I had taken your Internet Connection 4
>> months back.
>> Out of 4 months 2 months the net has not worked. I have already paid 2
>> months internet bills.
>> Further the land line connected to my net is also not working.
>> Please let me know as to why i have to may the internet bill when the
>> internet and landline is not working.
>> Now I request you to kindly see that the for the month of June there will
>> no billing.
>>
>>
>> Thanking you
>> Suresh Kumar
>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message. Any
>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful. The recipient acknowledges that
>> Bharti Airtel Limited or its subsidiaries and associated
>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>> control or ensure or guarantee the integrity of/overthe contents of the
>> information contained in e-mail transmissions and further acknowledges that
>> any views expressed in this message are those of the individual sender and
>> no binding nature of the message shall be implied or assumed unless the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before opening any attachments please check them for viruses and defects.
>>
>> |[protected][protected][protected][protected]|
>> | |
>> | |
>> |Category |
>> | |
>> |[protected][protected][protected][protected]|
>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>
>>
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>
--
Thanking you
Suresh Kumar
Reply
Forward
Mail Delivery System I'm sorry to have to inform you that your message could not be delivered to o...
Jun 17 (7 days ago)
Mail Delivery System I'm sorry to have to inform you that your message could not be delivered to o...
Jun 17 (7 days ago)
Reply
|
kumar suresh
to CustomerCare.H.
show details Jun 18 (6 days ago)
- Show quoted text -
On Tue, Jun 15, 2010 at 2:10 PM, kumar suresh <[protected]@gmail.com> wrote:
> On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
>> Dear Sir
>>
>> I would like to invite your attention to Internet connection which i
>> had taken in Apr'09.
>> 1. Internet stopped working 15 days from the date of installation.
>> This was brought to the notice of the customer care and after 1 week
>> the Internet started functioning.
>> 2.Again after 15 days the Internet stopped functioning. This was
>> brought to the notice of Customer Care. The Service Engineer who had
>> visited my house said that modem was not working. A new modem was
>> replaced after 5 days from the date of complaint.
>> 3. Third time when I had given a complaint stating that Internet was
>> not working, the service engineer who visited informed that line had
>> got cut. Further he informed that wire connected was too long from the
>> main station which was even giving problem for clear images.
>> 4. Aging within 10 days Internet stopped functioning and the service
>> engineer who visited my House told that wire was too long and was
>> crossing over buildings due to which the wire was getting cut
>> frequently. Her suggested me to switch over wireless mode.
>> I registered a complaint with customer care, it was informed that
>> request was taken.
>> after a few days when i enquired with the customer care they told me
>> that wireless connection will be installed within few days.
>> 5. In spite of several requests no positive response came from your end.
>> 6. Suddenly Internet was disconnected without any notice.
>> 7. For no fault of mine i have mad to suffer. Please go through the
>> number of complaints registered in my number.
>> 8. Furhter they had called and asked me to may the bill wihtout proper
>> internet function.
>> I had also requested for the usage charges which till date has not
>> been sent.
>>
>>
>>
>> Regards
>> Suresh Kumar
>> CT.No.[protected]
>>
>>
>> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>>> Dear Mr.Suresh Kumar
>>>
>>> Thank you for writing to us at Airtel Telemedia Services.
>>>
>>> We regret the delay in responding the email.
>>>
>>> We acknowledge the receipt of your mail dated 04/07/09.
>>>
>>> Your Complaint for Internet connection, we would like to keep you inform
>>> that your issue has been resolved and know internet is working fine.
>>>
>>> We regret the inconvenience caused to you.
>>>
>>> For further assistance, please
>>> • Call us at[protected]
>>> • E-Mail us at - care.[protected]@airtel.in
>>> • Fax us at[protected]
>>>
>>> "Assuring you of our best of services at all times".
>>>
>>> Regards,
>>>
>>> Yours Sincerely,
>>>
>>> Mukesh
>>> Customer Relations,
>>> Airtel Telemedia Services.
>>>
>>> Withdrawal of “95” prefix dialing
>>>
>>> As per directive from the Department of Telecommunications (DoT),the
>>> facility to call nearby cities within the state from your Airtel Landline
>>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>>> However,you will still be able to call these locations by prefixing 0 to
>>> the full STD code.
>>>
>>> Kindly note, there will be NO CHANGE in the call rates.
>>>
>>>
>>>
>>>>>>>>>>>>>>>>>>>>...⇄
>>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>>
>>> Dear sir
>>> I invite your kind attention that I had taken your Internet Connection 4
>>> months back.
>>> Out of 4 months 2 months the net has not worked. I have already paid 2
>>> months internet bills.
>>> Further the land line connected to my net is also not working.
>>> Please let me know as to why i have to may the internet bill when the
>>> internet and landline is not working.
>>> Now I request you to kindly see that the for the month of June there will
>>> no billing.
>>>
>>>
>>> Thanking you
>>> Suresh Kumar
>>>
>>> This e-mail and any files transmitted with it are for the sole use of the
>>> intended recipient(s) and may contain confidential and privileged
>>> information. If you are not the intended recipient, please contact the
>>> sender by reply e-mail and destroy all copies and the original message. Any
>>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>>> copying of this email or any action taken in reliance on this e-mail is
>>> strictly prohibited and may be unlawful. The recipient acknowledges that
>>> Bharti Airtel Limited or its subsidiaries and associated
>>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>>> control or ensure or guarantee the integrity of/overthe contents of the
>>> information contained in e-mail transmissions and further acknowledges that
>>> any views expressed in this message are those of the individual sender and
>>> no binding nature of the message shall be implied or assumed unless the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before opening any attachments please check them for viruses and defects.
>>>
>>> |[protected][protected][protected][protected]|
>>> | |
>>> | |
>>> |Category |
>>> | |
>>> |[protected][protected][protected][protected]|
>>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>>
>>>
>>>
>>
>>
>>
>> --
>> Thanking you
>> Suresh Kumar
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>
--
Thanking you
Suresh Kumar
Reply
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[protected] Forwarded message[protected]
From: kumar suresh <[protected]@gmail.com>
To: CustomerCare.[protected]@airtel.in
Date: Fri, 18 Jun 2010 13:52:22 +0530
Subject: Re: my Complaint Nos.19877920 &[protected] non fucntioning of Internet & landline
On Tue, Jun 15, 2010 at 2:10 PM, kumar suresh <[protected]@gmail.com> wrote:
> On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
>> Dear Sir
>>
>> I would like to invite your attention to Internet connection which i
>> had taken in Apr'09.
>> 1. Internet stopped working 15 days from the date of installation.
>> This was brought to the notice of the customer care and after 1 week
>> the Internet started functioning.
>> 2.Again after 15 days the Internet stopped functioning. This was
>> brought to the notice of Customer Care. The Service Engineer who had
>> visited my house said that modem was not working. A new modem was
>> replaced after 5 days from the date of complaint.
>> 3. Third time when I had given a complaint stating that Internet was
>> not working, the service engineer who visited informed that line had
>> got cut. Further he informed that wire connected was too long from the
>> main station which was even giving problem for clear images.
>> 4. Aging within 10 days Internet stopped functioning and the service
>> engineer who visited my House told that wire was too long and was
>> crossing over buildings due to which the wire was getting cut
>> frequently. Her suggested me to switch over wireless mode.
>> I registered a complaint with customer care, it was informed that
>> request was taken.
>> after a few days when i enquired with the customer care they told me
>> that wireless connection will be installed within few days.
>> 5. In spite of several requests no positive response came from your end.
>> 6. Suddenly Internet was disconnected without any notice.
>> 7. For no fault of mine i have mad to suffer. Please go through the
>> number of complaints registered in my number.
>> 8. Furhter they had called and asked me to may the bill wihtout proper
>> internet function.
>> I had also requested for the usage charges which till date has not
>> been sent.
>>
>>
>>
>> Regards
>> Suresh Kumar
>> CT.No.[protected]
>>
>>
>> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>>> Dear Mr.Suresh Kumar
>>>
>>> Thank you for writing to us at Airtel Telemedia Services.
>>>
>>> We regret the delay in responding the email.
>>>
>>> We acknowledge the receipt of your mail dated 04/07/09.
>>>
>>> Your Complaint for Internet connection, we would like to keep you inform
>>> that your issue has been resolved and know internet is working fine.
>>>
>>> We regret the inconvenience caused to you.
>>>
>>> For further assistance, please
>>> • Call us at[protected]
>>> • E-Mail us at - care.[protected]@airtel.in
>>> • Fax us at[protected]
>>>
>>> "Assuring you of our best of services at all times".
>>>
>>> Regards,
>>>
>>> Yours Sincerely,
>>>
>>> Mukesh
>>> Customer Relations,
>>> Airtel Telemedia Services.
>>>
>>> Withdrawal of “95” prefix dialing
>>>
>>> As per directive from the Department of Telecommunications (DoT),the
>>> facility to call nearby cities within the state from your Airtel Landline
>>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>>> However,you will still be able to call these locations by prefixing 0 to
>>> the full STD code.
>>>
>>> Kindly note, there will be NO CHANGE in the call rates.
>>>
>>>
>>>
>>>>>>>>>>>>>>>>>>>>...⇄
>>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>>
>>> Dear sir
>>> I invite your kind attention that I had taken your Internet Connection 4
>>> months back.
>>> Out of 4 months 2 months the net has not worked. I have already paid 2
>>> months internet bills.
>>> Further the land line connected to my net is also not working.
>>> Please let me know as to why i have to may the internet bill when the
>>> internet and landline is not working.
>>> Now I request you to kindly see that the for the month of June there will
>>> no billing.
>>>
>>>
>>> Thanking you
>>> Suresh Kumar
>>>
>>> This e-mail and any files transmitted with it are for the sole use of the
>>> intended recipient(s) and may contain confidential and privileged
>>> information. If you are not the intended recipient, please contact the
>>> sender by reply e-mail and destroy all copies and the original message. Any
>>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>>> copying of this email or any action taken in reliance on this e-mail is
>>> strictly prohibited and may be unlawful. The recipient acknowledges that
>>> Bharti Airtel Limited or its subsidiaries and associated
>>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>>> control or ensure or guarantee the integrity of/overthe contents of the
>>> information contained in e-mail transmissions and further acknowledges that
>>> any views expressed in this message are those of the individual sender and
>>> no binding nature of the message shall be implied or assumed unless the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before opening any attachments please check them for viruses and defects.
>>>
>>> |[protected][protected][protected][protected]|
>>> | |
>>> | |
>>> |Category |
>>> | |
>>> |[protected][protected][protected][protected]|
>>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>>
>>>
>>>
>>
>>
>>
>> --
>> Thanking you
>> Suresh Kumar
>>
Sir i request to look into the same and see that such problem does not occur to any of the cusotmers in near furure
Thanking Your
Sincerely Yours
Suresh Kumar V
CT.No.[protected]
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