[Resolved] Airtel Broadband — Cheating public by collecting money and not providing connection | |||
I had applied for a telephone + broadband connection on 5th july 2010 vide application number CH1035568 from one Malathi. I was promised a connection within 2 days time. I had been following up with the sales person and i was directed to[protected] by her to know the status of the application. As per them the connection will come only by 16th July and not 2 days as committed by Malathi. I had raised this false promise with Malathi and she now does not pick calls from my number. I had taken up cancellation but the call centre 44444121 nor the nodal Officer - (Santosh on behalf of Jairaj [protected] did not take up the request quoting they will take this up only after the mandatory time line of 16th july. on 8th July, I had contacted Appellate Authority[protected], one Aravind on behalf of Surendran. He had taken up the request for cancellation and complaint number was given as 34822932. Immediately after giving cancellation order i got a call from installation team and they said it will be installed within next 1 hour. Nobody came till 8.00pm that night. By 8.15pm someone came made the connection, made few calls from the telephone line.Then he left with the telephone instrument. I had taken this up with appeallate authority- same guy aravind on[protected] again and he promised a call back within 7.30pm on 9th july. But till this time he has not bothered to call back. On 13th i got a call from their installation team around 10.00am saying they will come and install within next 1 hour. Nobody came and in the night after 9.00 someone turned up without any id card or uniform and i had to refuse entry. Now I am not having any connection and my money is also gone. Even if they give connection it will have all the calls made by the installation guy on 8th july. Airtel tunred out to be an unprofessional organisation without any ethics and code of conduct. Their Appeallate Authority itself is such useless that he cannot enforce anything or bring any resolution. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
After making this complaint they came and installed the line. As per them they have come 7 times to my House!!! (Airtel people open their mouth either to give reasons or to lie.)
On the landline I had asked for ISD facility, but that was not activated. The guy who came does not allow you to understand the installation in PC including user id and passwrords.
On the landline I had asked for ISD facility, but that was not activated. The guy who came does not allow you to understand the installation in PC including user id and passwrords.
I has raised the issue of not activating the ISD when it was mentioned in the application and refusing to register my landline number under this connection with NDNC registry with "Nodal Officer" and as he did not answer any of queries taken up the samewith "Appellate Authority".
Attached below are the replies from these two offices and see the quality of reply. Instead of checking why the process failed, they just try to push the things back.
The very purpose of these two Offices with Airtel are just for name sake and they do not have any control over the system. Just offices of "STAMP"
Encl :- chain of mails from Nodal and Appellate authority
I had taken up the queries with appellate autority as there was no resolution for the queries I had raised and no mention was there in the mail below asking for more time.
If appellate authority is pushing the escalations to levels below the very purpose of the office is not served.
Appellate.[protected]@airtel.in wrote:
> Dear Mr.Balu Menon
>
> Thank you for writing to us at Airtel Telemedia Services.
>
> We acknowledge the receipt of your mail dated July 19th, 2010.
>
> We regret the inconvenience that you have experienced.
>
> With reference to your below mail we wish to inform that our Nodal officer
> is working on your complaint and would revert to you with a resolution.
> Kindly allow a maximum time of 10 days at Nodal officer's desk for quality
> resolution of your issues.
>
> Please address to appellate id only if your query or complaint is not
> resolved to your satisfaction by our Nodal Officer.
>
> For further assistance
> · Call us at[protected]
> · E-Mail us at - nodal.[protected]@airtel.in
> · Fax us at[protected]
>
> Assuring you our best of services.
>
> Yours sincerely,
> Appellate Officer
>
> Mail received from balu.menon
>
> Please find the reply from Nodal officer, the reply does not answer my
> queries. And he gives a white blatant lie that I am not reachable on my
> landline!!!
> 1) Why was ISD not activated when it was mentioned in the application?
> 2) Why was you call centre refusing to register me in NDNC?
>
> I feel it is a policy of Airtel that things will not be done without
> escalation and the Offices of escalation does not answer the queries
> straight and tell lies.
>
> Nodal.[protected]@airtel.in wrote:
>
> Dear Mr.Balu Menon,
>
> Thank you for writing to us at Airtel Telemedia Services.
>
>
> With reference to the below mail, this is to inform you that your request
> regarding ISD Activation Facility has been
> activated and NDNC Registration has been activated vide reference number
> :W[protected] and
> it will take 45 days from now to stop promo calls.
>
> We tried to reach you in your landline number [protected], but were unable
> to reach you.We
>
> Assuring you of best services.
> Yours sincerely,
>
> Nodal Officer
> Airtel Telemedia Services
> Dear Mr.Balu Menon,
>
> Thank you for writing to us at Airtel Telemedia Services.
>
> We acknowledge the receipt of your mail dated July 16th, 2010.
>
> With reference to the below mail, this is to inform you that we have
> already registered your complaint
> with the reference number :35160074and shall revert you with the resolution
> at the shortest possible time.
>
> Assuring you of best services.
> Yours sincerely,
>
> Nodal Officer
> Airtel Telemedia Services
> Mail received from balu.menon
>
>
> My fixed line no. is[protected].
>
> 1) I had requested for ISD calling facility in my application form itself.
> But it is not activated. Call centre is refusing to take complaints on why
> it is not done.
> 2) I wanted to register my number with NDNC but call centre refused to do
> so saying they cannot register directly.
>
> Regards
> Balu Menon
Attached below are the replies from these two offices and see the quality of reply. Instead of checking why the process failed, they just try to push the things back.
The very purpose of these two Offices with Airtel are just for name sake and they do not have any control over the system. Just offices of "STAMP"
Encl :- chain of mails from Nodal and Appellate authority
I had taken up the queries with appellate autority as there was no resolution for the queries I had raised and no mention was there in the mail below asking for more time.
If appellate authority is pushing the escalations to levels below the very purpose of the office is not served.
Appellate.[protected]@airtel.in wrote:
> Dear Mr.Balu Menon
>
> Thank you for writing to us at Airtel Telemedia Services.
>
> We acknowledge the receipt of your mail dated July 19th, 2010.
>
> We regret the inconvenience that you have experienced.
>
> With reference to your below mail we wish to inform that our Nodal officer
> is working on your complaint and would revert to you with a resolution.
> Kindly allow a maximum time of 10 days at Nodal officer's desk for quality
> resolution of your issues.
>
> Please address to appellate id only if your query or complaint is not
> resolved to your satisfaction by our Nodal Officer.
>
> For further assistance
> · Call us at[protected]
> · E-Mail us at - nodal.[protected]@airtel.in
> · Fax us at[protected]
>
> Assuring you our best of services.
>
> Yours sincerely,
> Appellate Officer
>
> Mail received from balu.menon
>
> Please find the reply from Nodal officer, the reply does not answer my
> queries. And he gives a white blatant lie that I am not reachable on my
> landline!!!
> 1) Why was ISD not activated when it was mentioned in the application?
> 2) Why was you call centre refusing to register me in NDNC?
>
> I feel it is a policy of Airtel that things will not be done without
> escalation and the Offices of escalation does not answer the queries
> straight and tell lies.
>
> Nodal.[protected]@airtel.in wrote:
>
> Dear Mr.Balu Menon,
>
> Thank you for writing to us at Airtel Telemedia Services.
>
>
> With reference to the below mail, this is to inform you that your request
> regarding ISD Activation Facility has been
> activated and NDNC Registration has been activated vide reference number
> :W[protected] and
> it will take 45 days from now to stop promo calls.
>
> We tried to reach you in your landline number [protected], but were unable
> to reach you.We
>
> Assuring you of best services.
> Yours sincerely,
>
> Nodal Officer
> Airtel Telemedia Services
> Dear Mr.Balu Menon,
>
> Thank you for writing to us at Airtel Telemedia Services.
>
> We acknowledge the receipt of your mail dated July 16th, 2010.
>
> With reference to the below mail, this is to inform you that we have
> already registered your complaint
> with the reference number :35160074and shall revert you with the resolution
> at the shortest possible time.
>
> Assuring you of best services.
> Yours sincerely,
>
> Nodal Officer
> Airtel Telemedia Services
> Mail received from balu.menon
>
>
> My fixed line no. is[protected].
>
> 1) I had requested for ISD calling facility in my application form itself.
> But it is not activated. Call centre is refusing to take complaints on why
> it is not done.
> 2) I wanted to register my number with NDNC but call centre refused to do
> so saying they cannot register directly.
>
> Regards
> Balu Menon
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In my case the marketing person name was Alagar. Worst case he never gave me any acknowledgment or second copy. Even helpline executives are not doing much other than extending the date of installation