Hi Sir,
My name is Jaspreet singh and i am staying in Bangalore. Sir I am very much harassed by Airtel. I want to explain my Issue . Sir I was using Landline No [protected]. On month of August they send me wrong bill and I requested them to correct but they not corrected after that I raised complaint on 29th august complaint no – 37003366 that please correct the bill or close the connection. After that again I got 2-3 calls and they are not willing to do so I have given the request please close the connection. But they have not closed my connection. after 3 months these people started calling me many times . and today they send the legal notice. Sir I am feeling that without my any fault they are harassing me like any thing. I want to tell that I am 3 years old customer and paying every amount on time. I given the request to close the connection on august itself why these people have not closed my connection, why these people have not corrected my bill. when I am sending mails they are not responding. Sir my English is not so good may be I am not able to explain every thing but sir I want some strict action against bharti airtel as soon as possible. Please find the mails shared between me and airtel below.
Sir I am very small person and please help me in this according to law. when they make mistake we have to pay I don't want to continue with same. Please if want you can send this mail to other concerned departments.
Thanks Sir
Jaspreet Singh
[protected]
[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Wed, Nov 3, 2010 at 8:49 PM
Subject: Regarding Your Airtel Number-[protected]
To: [protected]@gmail.com
Dear Customer,
Thank you for contacting Airtel.
This is with reference to a concern pertaining to the billing issue
towards the Airtel Landline Number [protected].
We would like to confirm you that we are in receipt of your complaint
and are working towards its resolution.
It is our privilege to have you as our valued customer and we look
forward to a long and fruitful association with you.
Should you require any further assistance, please feel free to contact
us directly at our e-mail address [protected]@airtel.in . <mailto:[protected]@airtel.in>
We assure you the best of our services.
Regards,
Charu Vasudeva
National Escalation Team
[protected] Forwarded message[protected]
From: jaspreet sodhi <[protected]@gmail.com>
Date: Sun, Oct 31, 2010 at 4:04 PM
Subject: Harassment by airtel[protected]
To: sunil bharti mittal <[protected]@bharti.com>
Hi sunil Bharti Mittal
I am customer of your airtel Broadband from last 5 years. Previously I was proud customer of airtel but now I feel shamed that I was ever part of that. I am also shareholder of airtel. Please see the matter below if you can do something otherwise I will raise in other platforms.
I raised the complained against wrong bill on 29th august 2010 with complaint no – 37003366. In the same call I told if this is not solved I will not pay. ( No body want to pay more and it was double amount) . Customer care told It is resolved in 2 days. After 2 and half month I got call with all additions like late payments etc. Then these your stupid people in 10 days given me 50 calls, I want to know where these people are when I raised a complaint. Please ask them not to give me so many calls otherwise I am going to raise this in gov platform.
I am ready to pay what is correct amount of 1 month 6 days - ( amount I paid for installation) . Because this is poor or say very poor service I got from your side and so service agreement is broken from your side. As I already told please close My connections and send me correct bill upto 2 of september minus all other installation.
Waiting for your quick reply. Reply in 3 working days.
Regards
Jaspreet
landline no [protected]
m- [protected]
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