| Address: | Chennai, Tamil Nadu |
dear sir,
I am yuvaraj from chennai. Before 2 months from this date i had given a phone shifting request from thiruvottiyur to anna nagar west (extn). even after many number of requests, my phone connection has not been established; but i have been given with scheduled bills depicting the monthly rentals and usage charges. i called to customer care and asked about that. there is no good reply from them. after a month period an airtel bill collecting person came to my home and said it was not possible to establish connection here due to non availablityof distribution point. i was told that my connection will be properly disconnected if i pay the balance payment. after having discussion with him, i agreed to pay rs 975 and i paid it. he has given me a copy of my disconnection request letter stating that my connection has been properly disconnected.
after 3 days from that payment i got another bill depicting the amount to be paid for that month. i refused to pay it and this month i got a legal notice to pay for that bill, failing which legal action would be taken against me.
I dont know what to do. i am being exploited.
Regards,
G.YUVARAJ
yuvaraj.[protected]@gmail.com Was this information helpful? | 
I totally agree with Yuvraj. I am facing the similar situation. My scenario :-
I am airtel broadband customer from last 2 years, I recently shifted my home in pune then I raised a transfer request with airtel on before said date, initially they deactivated the connection within 24 hours as against the date I mentioned was some 5 days after, due to this faced lots of trouble as I have to do lots of other follow ups.
After this when I shifted to other place then I was contacted by other airtel person he suggested me that instead of transferring the connection I should go for new connection as this will save me transfer fees and all.
So trusting that guy I applied for the new connection and raised a request for deactivation of old number.
Now after one month o[censored]sage I started receiving bills for my old number also on my new address.
I contacted customer care on multiple occasions and they assured me of some action.Now this complete process took them about 2 months more and in the meantime I continuously received bills for old number too. Finally I wrote them on there email and for my surprise I got a response that my request of deactivation is being processed as of that date and I have to pay a bill of some Rs. 3500.
Then I wrote them again with all the details asking for proper facts and proofs.
a) That my old number is never been connected my new address.
b) How can they activate two numbers on single line?
Surpise after surprise ... I have slapped with a advocates notice to pay Rs. 3500 bills on the number which never got connected to my place also they have mentioned that I need to pay additional Rs. 500 for that notice.
I just want to ask what action I can I take to ensure that I am not being harassed by airtel.
Whats the legal framework I can work within to make sure there is no exploitation done to me by airtel.
Now my only concern is after all that is happening in our country all the scams involving telecom companies and there malpractice's working against national interest and inflicting such huge losses to country, the only thing remaining is these corporates robbing you of with your hard earned money using the instrument that were created to serve the citizen's of this nation, twisting the law and finding the loopholes.
Hopefully anybody reading this will search there soul and give a thought, whatever happening to me today can happen to you tomorrow.
And if you are the one working with Airtel today and thinking that I am some over-reactive fool then give a thought also that this can be done to you or to your family by some other company and may you not feel helpless and harassed as I am feeling.