Airtel Broadband — wrong plan providing/ negative response from customer care and data center

Address:

Chennai, Tamil Nadu

hi

My name is dharmesh k.p.Nair, and am a regular user of airtel broadband past 1 year, When i take the connection i have asked the agent for a 4mbps connection with out any speed limitation,At that time airtel announced one offer for customers inside the 1 km range of airtel exchange for 899 rs per month.The agent talked with his superior and contacted the exchange and confirmed that we are eligible for the 4 mbps unlimited connection,and approved it. Last 1 year we didnt face any issue regarding this connection, but from[protected] my connection speed is limited to 256 kpbs, i have register complaint several times on airtel customer care, but always am getting negetive feedback from their side, they told me that according to their database our plan is 899, 6gb limited plan, so i have explain them everything regarding my connection. but still i didnt got any kind of help from their side, every time when i call they are asking 12 or 24 hrs time to solve the complaint, and one or two times i got 4 mbps connection and after a few hours again it going back to 256 kpbs. i called to customer care today morning too, that agent told me that he cant help me and ask me to contact to this e mail id with all information, as i said am a regular user and at least i will be downloading 20 to 30 gb per day, and my business is related to internet,so fast connection is must for me. last two weeks am not able to send even a 100 mb file to my client and not able to download more than 20 gb, So my business is totally collapsed.so i request you to kindly solve this issue asap

this is my connection details

Broadband/ Land line number : 43540836
Place : Chennai
Connection exchange : Choolamedu
Connection : 899 rs 4 mbps / unlimited / with out any speed limit



thank you