[Resolved]  Airtel Broadband — Complaint against Airtel Broadband

Address:

Bangalore, Karnataka

Dear Sir,

We had taken a Airtel Broadband connection :[protected].

This connection was taken in our new Appartment thru a temporary line; which was not evne able to carry 2 mbps speed; which used to get disconnected every 15 minutes.

We caled up at call center to complaint about this but no action was taken.

Since entire building had temporary connection; after complaint - airtel changed the wire for all the appartments EXCEPT FOR OUR APPARTEMENT.

The technician from Airtel came to check the issue & informed us that SINCE ONLY OUR APPARTMENT HAD TEMPORARY LINE SO INTERNET CONENCTION WAS NOT WORKING and ALSO THERE WAS NO USAGE IN OUR BILL TOO.

Then we again got call form Airtel about bill payment not done. We informed them about the issue techician told us about and that we were not able to use the connection at all.

They again send the technician to our place - now this time we called up at the call center and asked them to record our converstaion - techinican informed the airtel call center that there was no connection at our place and there was no usage too since last few months [for which payment wasnt done]. Call center noted it and told us they will resolve this issue.

After few days we again get call from airtel and now from advocate that a case is being filed against us.
We informed advocate about the issue and so he said that now nooone will trouble / harass us with these calls.

But now again today we got call from advocate about the case.

We have been harassed since so many months now... for connection that we have not used. It clearly states no usage.

IT IS A CASE OF MENTAL HARASSMENT against airtel without any reason.

Please help us.
Thanks
Dhiraj
[protected]