[Resolved]  Airtel Broadband Connection — Bills received even after cancellation of Connection

Address:

Hyderabad, Andhra Pradesh

I have submitted a cancellation request for my airtel broadband connection on 21st November 2011 and submitted the modem and telephone to airtel office (splendid towers, hyderabad) on 25th November 2011 . Reference number for submission of cancellation is 008681. I have paid the remaining of the bill, final settlement on 13th Dec for rupees 698/- through online which seems exactly the bill generated on pro-rata basis.

I have started receiving the bills on my old address, which I came to know lately and when I have contacted Airtel. They made my life miserable everytime I talk to them or mail them, they issue a fresh ticket everytime for resoulution.

I have submitted the modem and telephone on 25th Nov and reference number for that given by Airtel is 008681 and paid the remaining of the bill. I dont understand when they will solve the problem.

Points to be noted:

Airtel says there is a request for retaining the connection, dont know how they got the request, as I left Hyd on 25th Nov 2010.

I have submitted the modem and telephone on 25th Nov, which itself means cancellation of service, They came-up with a version that they have received the cancellation request only on Dec 7th 2011. Does submission of modem and telephone doesnt mean cancellation??( however I have given a cancellation request 1st on 21st Nov 2010 and then only submitted the instruments).


Please reach out to me for any aditional info on [protected]@hotmail.com and I am presently in US(Ph:[protected]

Thanks for the Help.