[Resolved] Airtel Broadband Connection — No connection yet, payment deducted from bank

Oommen Mathew

from Pune, Maharashtra

Address:

Chennai, Tamil Nadu

Hi,

I had applied for an Airtel Broadband connection on 11 Aug 2012.

I got a call from a lady executive from the Airtel Office (+[protected], who told me that if I made the application right away, I would get the connection in three days. The lady also advised me that Mr.Suresh Kumar, an Airtel executive would come for the documents and payment (a crossed cheque for Rs.999/-, in favour of "Bharti Airtel Ltd"). Mr.Suresh Kumar (Cell #[protected], who had an Airtel Employee ID card, came to my residence, collected the payment and the documents.

I never received the Airtel Broadband connection. However, the cheque which I gave was cashed from my bank account on 08 Sep 2012. I called up the Airtel Office many times and the staff was insensitive to my query. Finally, one lady after checking with her supervisor, said that the application was cancelled and the refund would be couriered to my address in 40 days. Even after the said time, I have not yet received the refund. When I try to call the Airtel office, they say they will call back but they do not call back.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rajeesh31

from Bengaluru, Karnataka

Airtel Broadband — Connection and installation

Hello Sir,

I had applied for an Airtel Broadband connection on July 27, 2010 through a sales person (Mr. Chandru - [protected]) who came and collected a cheque worth 500/-. He told me the Airtel guys will call me up in two working days. I waited for 4 days. Repeatedly called him. He kept on giving one or the other reasons. After that, he logs in the application after a week or so. I get a call from the vendors who provide connection asking me for my address so that they can look at the feasibility. I help them with that. After that he says it is not possible to give connection. The next day another person calls me up and tells everything is fine. We are waiting for the work order so that we can give you the connection. Yesterday, Aug 13, 2010, the vendors call me up and asks which modem/router I wanted. And they also said I have to pay for it. Rs. 800/- for normal modem or Rs. 1400/- for wifi router and another 500/- for the telephone device. I was shocked to hear this. I was told that the modem and the telephone instrument would be given free by the sales person. I was not convinced with them. They said they used to give free phone and modem before and the rules have changed now. I finally agree to that. He told me they will come and give the connection in the evening. I came early from office and was waiting for them. They never turned up. I called up one of their supervisors ( Mr. Shiva - [protected]) who promised me to send a person immediately. I again waited. No signs of anybody. He then gave me another number (Vijay - [protected]) who in turn gave me another number (Deva - [protected]) who told me it is not possible to give the connection now and it will be possible only the next day Aug 14, 2010 at 10: 30 AM. I agreed to it. Today, I waited till 11 AM. Tried calling all these numbers. Either their phones are busy or they don't receive the call. I tried them several times and in doing this spent more than 100/- on call charges. Then i get another number (Jay - [protected]) who tells me it is not possible to give connection because of technical feasibility and they need the approval of some guys and they will get to know if connection can be given only on Monday.

I then called up the sales person who said I cannot help you and to do what I wanted. It is extremely frustrating for me to go through this ordeal. I took a day off from office today to ensure the connection is given and I have waste my time, money and energy.

I request you to please take appropriate action against these frauds and help me get my money refunded.

Regards,
Rajeesh
[protected]

rajeesh31

from Bengaluru, Karnataka

My application id was

tblr0135608

rajeesh31

from Bengaluru, Karnataka

My ref no is tblr0135608.

dranuj_84

from Pithampur, Madhya Pradesh

Airtel Broadband — Not providing connection even after payment

Sir even on several request and telephonic calls no response. they have taken the money and no response they dont pick calls. even they have lied many times on this issue

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr.Mathew,

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Oommen Mathew

from Pune, Maharashtra

Hi Deepak,

Appreciate your prompt response.

I have received a cheque from Airtel for the amount which was deducted.

Thanks and regards,
Oommen Mathew