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Airtel Broadband - Internet not working and phone dead
 
8 Reviews
  Clinton Borges on Jun 17, 2011
Eversince I have put up my Airtel Braodband I have been facing probles with it. First the wifi box was faulty with the gadgets in my house not being able to connect to it... had to switch it on and off several times till the connection was made. This happened for 5 months. Then the box was finally changed. The new box tough connected to the gadgets used to break its connection with the internet every couple of hours badly effecting my games online. The service provider's agent came and visited my home on 11th May and said that there was a problem in the line in the area and would take 2 days to settle. AHe fiddled my settings too. After he went my connection with the internet started breaking every 10-15 minutes. I have been complaining daily but no action is being taken.
Yeaterday (16th June 2011) my landline stopped working too. There is no ringtone and neither can I dial a no#. I was promised a person would come by 3 pm today, but NOTHING has happened. I do not have my landline to complain too now.

Airtel is a real frustrating Co. and it sucks!

I want my entire months bill reversed.
7 Comments

Comments

Jun 22, 2011 by
Clinton Borges  
 
What about my previous complaints... appx 30 of them. Please pull out your call recordings from your Call Centre. My mobile # 9873247404 is registered with you and all your smses and and complaint status keep coming on my mobile... so how can you say that you have difficulty contacting me. Wat is your entire back end team doing on my complaints? Can you not get in touch with them? My landline # 011 43051934 is also dead for the past 6 days now too!
You have my address too so why can't you depute someone to come over and resolve.
Now you have all my details... I want to know what will you do?
What recourse do I have? What about all this mental tension and harassment I have faced??
Why do you people commit and not deliver or at least inform if something commmited is not going to happen.
I feel this mail of yours is just another attempt of shrug off from responsibility and accountability.
So the last line itself of you being commited to solve my issues is a blatant open lie which the entire netizens can see.
"AIRTEL CANNOT CONNECT WITH ITS LANDLINE SUBSCRIBER DUE TO LACK OF CONTACT DETAILS" Please spare me of this joke as it has added to further agony only and solve my problem
Aug 28, 2011 by
Clinton Borges  
 
Dear Mar. Ranga,
Hats off to all you people at Airtel. I am yet to see the light of day of my complaint's solution.
My landline was dead from 11th June to 11th July( in addition to the woes of my broadband issues).There was some problem in the line and the entire apartment's phones were out I am told by your people.I had asked for a refund of my money. I was first told that it would happen once the problem was solved. The phone got working on 11th July. I contacted your tea; they said the refund would happen after the bill would be generated. Again I asked on the 26th of July 2011 at 9:30 am( spoke with Niharila) and I got the complaint no #1278470. To date there has been no refund. I called your call centre yesterday and they a Mr Deepak Srivastava told me at 8:57 pm that my complaint was closed as done !!! I asked hom to reopen the complaint and asked for my refund again. I have this new complaint # 3078250. He promised that someone would call by 5:30 pm the 28th and yet noone has got in touch with me.
I ask you what are you doing about my issues? I demand a refund. You people are just trying to wear me out by not listening and delaying things hoping I will give up. I know the mess your industry is in but do not cheat us of our money for that.
Sep 1, 2011 by
Clinton Borges  
 
????
What is the status of my refund?
Sep 5, 2011 by
Clinton Borges  
 
I am yet to get a response from Airtel.
Oct 27, 2011 by
Clinton Borges  
 
Dear Mr Ranga,
There is no reponse from Airtel at all now.
I am now left with no alternative but to seek legal options now.
Since the past few months, I have been trying to speak to your executives at the call centre. Though I can access the IVR, I cannot speak to your executives. I know that there is a facility wherein certain numbers can be barred so that one cannot speak and converse directly with your executives. I fear that this has been done with both my numbers 01143051934 and 9873247404.

Awaiting at least a response
Clinton
May 16, 2012 by
RatikantCC  
 
Airtel executives, customer care people, nodal team, appellate team all are dumb uneducated employees! So, I doubt they will understand your problem!
Jun 21, 2012 by
Anindya Chakraborty  
 
AIRTEL IGNORE THE CLIENTS.AFTER RECEIVING COMPLAIN NO ACTION HAVE BEEN TAKEN BY THE COMPANY.THEY ARE VERY SERIOUS TO COLLECT MONEY, NO INTEREST SHOWN TO PROVIDE MINIMUM SERVICE.

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    Delhi
    India

    Category: Landline & Home Phone Provider

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