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Hi,
My name is Abhirup Datta. I stay in Goregaon(West) , Mumbai. I applied for an Airtel broadband on 19th August,2010. The guy who provides Airtel connection in the building that I stay came over and took Rs 1300/- and the neccessary documents and went away giving the promise that I'll get internet within 2 days.The whole of next week whenever I called him or his boss and asked about it , they said I,am going to get it in 1 or 2 days.Later they stopped picking my calls or rejected them.I needed the connection very urgently but still waited for 7-8 days.I lodged 2 complaints by calling up the Airtel customer care.The latest one had the complaint no. 16086. Whenever I called the customer care a new guy picks up the phone and I had to tell my entire story all over again and eventually I only got the same old promise that I'll get it in 1 or 2 days.I finally gave up on 28th August,2010 , called up the Customer Care and asked to cancel my application and refund my money.The guy said that he has taken note of that and I'll get a confirmation of my cancellation by 30th and my money back within 10 days. No confirmation came and I called up the Customer care only to find that they are not even aware that I have cancelled it. This thing has gone on for long enough , it has caused me lot of mental harassment and I want my money back as soon as possible.
My mob number is [protected]
My name is Abhirup Datta. I stay in Goregaon(West) , Mumbai. I applied for an Airtel broadband on 19th August,2010. The guy who provides Airtel connection in the building that I stay came over and took Rs 1300/- and the neccessary documents and went away giving the promise that I'll get internet within 2 days.The whole of next week whenever I called him or his boss and asked about it , they said I,am going to get it in 1 or 2 days.Later they stopped picking my calls or rejected them.I needed the connection very urgently but still waited for 7-8 days.I lodged 2 complaints by calling up the Airtel customer care.The latest one had the complaint no. 16086. Whenever I called the customer care a new guy picks up the phone and I had to tell my entire story all over again and eventually I only got the same old promise that I'll get it in 1 or 2 days.I finally gave up on 28th August,2010 , called up the Customer Care and asked to cancel my application and refund my money.The guy said that he has taken note of that and I'll get a confirmation of my cancellation by 30th and my money back within 10 days. No confirmation came and I called up the Customer care only to find that they are not even aware that I have cancelled it. This thing has gone on for long enough , it has caused me lot of mental harassment and I want my money back as soon as possible.
My mob number is [protected]
It has been nearly a month that I've posted this complaint, only a few phone calls from Airtel customer care asking for CAS number (which I dont have) is all what i've got .I want quick refund of my money.Else I'll file a case in the consumer court.
Its over two months now . Few phoe calls guaranting refund within a day or two is all what I've got . Please fix this issue as soon as possible .
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I am writing this complain in a very hopeful manner as this is the only place where i can find justice
I filled up a form for Airtel Brodband Connection and for this i contacted Mr.Dilip Dubey([protected])he the sent Mr.Vijay Singh([protected]) to fill up the form,I gave Rs.1500 to Mr.Vijay Singh as security deposit,he then said after taking money tat my connection will be installed within 2 days but now it's been 6 month and i am still struggling to get my money back.
Mr.Dubey always give fake assurance to refund my money
So i request you to please take action against him
Waiting for ur reply
Pawan Singh
[protected]