Airtel Broadband — Misleading & bad customer service

Address:

Ghaziabad, Uttar Pradesh

Hiii
I have been using airtel broadband since 3 years but now it has become really difficult for me to continue. my landline is not working since last 45 days and my internet is not working since 1 month. Everytime i put a complaint i get a mesaage that my concern has been resolved but no one even comes to check, i really wonder how the company comes to a resolution without even a visit. finally i put a request for connection closure on 15th may(req no.[protected] and today when i checked the status it said the request has been closed when no one has even contacted me. My landline no is [protected].
There are some local guys who look after complaints, i have trying to call them since 1 month but they do not respond. I would like to add that i have always been very happy with airtel but things have changed now. i am totally fed up.
Please help me get rid of this connection.