[Resolved] Airtel — Broadband Issue | |||
I have raised a complaint to Airtel Broadband Services Complaint No:[protected] dated 14-11-12. The complaint was regarding the DSL connection which is not working since 11th Nov 2012. I have called around 7 times in 8 days regarding this issue. But every time i call i get a different reason regarding why service is not available. Customer support is taking my complaint for granted and not at all resolving issue. Every day after i raise concern i get a call from back hand team that your issue will be resolved by EOD. I am not able to understand which EOD they are talking about. Airtel broadband is the worst service provider that i have used so far. They don't care about customer satisfaction. Really this low standard and cheap tactic of making fool of customer is not expected of a brand like Airtel. I will never like to opt for this service in future. Please help me resolve this issue asap. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi ,
I got a broadband connection from Airtel on September 2011 with the Rs 699 plan with broadband usage cap upto Rs 2000.I paid Rs 699 in advance and I was told that this will be reduced in the first month bill. But I received my first month bill with Rs 2053 after the reduction. It did not have any of the mentioned plan reductions. I got confused with that bill and I contacted Customer Care but there was no proper reply from them. I asked them to cancel my broadband connection but they replied that it would be done only if I pay the amount, how can I pay triple the amount than my plan amount. From October 2011 the broadband line has been barred and I could not access the internet. I was keep on asking the Customer Care about the cancellation of my line..Still there is no proper action from their side. Suddenly I received a message in my Mobile saying that the total bill amount is Rs 5760 !!! The connection was barred from October…The cancellation was not initiated when I requested and still I am receiving the bills just as they have not cancelled my connection.
Please look into this issue and take necessary actions. I am interested to continue the connection if there is proper explanations and reductions in the additional amount which was added to my broadband account ..
Landline Number For which Broadband was used :::: [protected]
My Contact No :::: [protected]
Contact Number Of the Airtel Executive Who Explained about The Plan :::: [protected]
I got a broadband connection from Airtel on September 2011 with the Rs 699 plan with broadband usage cap upto Rs 2000.I paid Rs 699 in advance and I was told that this will be reduced in the first month bill. But I received my first month bill with Rs 2053 after the reduction. It did not have any of the mentioned plan reductions. I got confused with that bill and I contacted Customer Care but there was no proper reply from them. I asked them to cancel my broadband connection but they replied that it would be done only if I pay the amount, how can I pay triple the amount than my plan amount. From October 2011 the broadband line has been barred and I could not access the internet. I was keep on asking the Customer Care about the cancellation of my line..Still there is no proper action from their side. Suddenly I received a message in my Mobile saying that the total bill amount is Rs 5760 !!! The connection was barred from October…The cancellation was not initiated when I requested and still I am receiving the bills just as they have not cancelled my connection.
Please look into this issue and take necessary actions. I am interested to continue the connection if there is proper explanations and reductions in the additional amount which was added to my broadband account ..
Landline Number For which Broadband was used :::: [protected]
My Contact No :::: [protected]
Contact Number Of the Airtel Executive Who Explained about The Plan :::: [protected]
I just asked this guy to give connection in my house. He got Rs. 1000 from me and still im waiting for my connection to be given. What may I do ?
I am having an airtel broadband connection installed at my residence 20-E Sarabha Nagar, Ludhiana
There is some issue from the past 4 to 5 days, sometimes the broadband works n sometimes it doesnt.
Every time i register a complaint thy send a guy and the problem is resolved, but after sometime the
Same issue again takes place. So i kindly request you to help me out with this issue
There is some issue from the past 4 to 5 days, sometimes the broadband works n sometimes it doesnt.
Every time i register a complaint thy send a guy and the problem is resolved, but after sometime the
Same issue again takes place. So i kindly request you to help me out with this issue
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Totally fed up from the services.
Dinesh Pandit
[protected]